Customer service representative managing active and receptive calls for debt negotiation in telecommunications. Role involves providing solutions and utilizing systems for effective communication.
About the role
- Billing and Collections Representative for Home Medical Equipment handling calls and resolving account issues. Contribute to financial targets and customer service excellence in revenue cycle operations.
Responsibilities
- Resolving large balance accounts effectively.
- Skip tracing to ensure optimal opportunities for account resolution.
- Re-establishing defaulted payment plans.
- Resolving exceptions to ensure the proper flow of accounts through the self pay process.
- Minimizing accounts written off to internal bad debt.
- Working the Precollect inventory to minimize bad debt referrals to third party collection agencies.
Requirements
- Experience in medical management computer applications.
- 5 years - Medical billing and medical terminology.
- 3 years - Health care business office experience or related field.
Benefits
- Health care benefits (medical, dental, vision)
- Life insurance
- Disability insurance
- Time off benefits (paid parental leave, vacations, holidays, health issues)
- Retirement 401(k) Savings Plan with employer matching
- Voluntary benefits
- Well-being resources
Job title
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Experience level
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Degree requirement
Location requirements
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