Hybrid Customer Relations Manager

at Protective Life

• Job title: Customer Relations Manager
• Job type: Full Time
• Experience level: Junior, Mid level
• Salary: $55,000 - $70,000 per year
• Degree requirement: High School Diploma
• Location requirements: Hybrid, Lake Forest, United States

About the role

• Customer Relations Manager providing support for product inquiries and assisting clients in various aspects. Collaborating with the Protective staff to ensure client success and maintain company principles.

Responsibilities

• provide support for all functions within the Client Relations department
• primary focus on product inquiries, completion and follow up of program rate chart requests, fee changes/updates, general product questions, and agent and dealer portal support
• work with the entire Protective staff to ensure the success of Protective's clients
• be the “GO TO PERSON” for all concerns, issues, and direction for everything pertaining to sales
• maintain the company’s philosophies and principles
• assist in developing, updating, storing, and distributing required documentation
• troubleshoot and problem resolution in client facing situations

Requirements

• High School diploma or equivalent; bachelor’s degree in business or marketing preferred.
• 2+ years’ experience in an automotive sales or administration related environment or two years’ experience as a CRS with Protective.
• Preferred experience with a CRM Tool or Sales Force.
• Experience in call center environment utilizing a phone system.
• Critical thinking with an emphasis on reconciliation of accounts.
• Preferred experience working with licensing requirements.
• Ability to review and verify binding agreements for accuracy.
• Experience with maintaining sensitive and confidential information.
• Proficient in Microsoft Office products such as DocuSign, Outlook, Word, Excel, and PowerPoint.
• Ability to learn and utilize proprietary software and navigate databases.
• Willingness to work beyond normal scheduled hours, as necessary.
• Excellent customer service skills.
• A strong sense of urgency and a desire to succeed.
• Strong analytical and problem-solving skills.
• Well-developed organizational skills and the ability to successfully manage multiple issues and demands.

Benefits

• comprehensive health insurance
• dental insurance
• vision insurance
• mental health benefits
• employee assistance program
• paid time off
• paid parental leave
• short-term disability
• cultural observance day
• contributions to healthcare accounts
• pension plan
• 401(k) plan with company matching
• ProHealth Rewards