Account Manager for Rx - Specialty Pharma in Hamburg, specializing in intensive care and transplantation. Engaging elite medical professionals in high - stakes environments.
About the role
- Account Manager in Customer Success team driving SaaS revenue growth at Moss through proactive customer engagement and strategic guidance.
Responsibilities
- Drive customer engagement through building and nurturing value-creating and scalable relationships.
- Upsell by leveraging understanding of both the product and customer's needs.
- Measure success and provide data insights using specific KPIs.
- Act as Product ambassador by communicating client feedback and advising on product features.
- Thrive for process excellence aiming for continuous improvement in customer satisfaction.
Requirements
- Proven experience in a proactive commercial-centric role, ideally in a B2B setting.
- Prior experience with upselling products and product features to existing clients.
- Fluent in English (C2).
Benefits
- Top-of-market compensation package, including equity.
- 20 days “work from abroad”
- 600EUR/GBP Learning & Development Budget
- Other local benefits.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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