Customer Success Manager at VMware engaging with customers to enhance product adoption and oversee customer relations. Collaborating with internal teams to ensure customer satisfaction and managing account data.
About the role
- Customer Success Manager ensuring customers realize the full value of Proofpoint's cybersecurity solutions. Advocating for customer needs and guiding best practices in a fast-paced environment.
Responsibilities
- Meet regularly with customers for health checks or other relevant engagements to review product adoption and provide them with specific, actionable guidance on how they can get more value from what they already own.
- Analyze various sources of telemetry data to identify target customers for outreach activities, focused on driving customer adoption of product features and best practices.
- Be a relentless advocate for customers to help ensure that Proofpoint deployments are successful.
- Consistently gather feedback to identify trends and acting as the voice of the customer, provide that structured feedback to product management.
- Identify At Risk customers that are not achieving their desired outcome and as needed, lead cross-functional efforts to get those customers back on track.
- Engage with appropriate internal team members from cross functional groups such as Sales, Engineering, Support, and Professional Services.
- Develop and oversee individual strategies to help meet Proofpoint’s customers’ requirements for success.
- Guide the customer in best practices to incorporate those strategies into their business/technical plans.
Requirements
- Customer Success Management or post-sale Account Management experience in a SaaS organization.
- Must be able to articulate customer business requirements and serve as the customer voice internally, even anticipating customer needs based on common scenarios experienced.
- Demonstrate a high level of engagement with customers and colleagues, managing interactions in a professional manner with a focus on achieving mutual positive results.
- Proven ability to influence colleagues and customers to act in high impact situations.
- Ability to effectively communicate and present technical information to both technical & non-technical audiences.
- Excellent communication skills, phone manner, and meeting presence with all levels of customer leadership.
- Ability to work independently and ability to adapt quickly with a positive attitude.
- Desired: 4-year college degree in a business area, technical area or equivalent.
- Previous experience in professional services, sales engineering, senior support engineering, or other customer facing role with exposure to multiple technology areas.
- Previous experience in Cyber Security, Enterprise or SaaS.
Benefits
- Competitive compensation
- Comprehensive benefits
- Career success on your terms
- Flexible work environment
- Annual wellness and community outreach days
- Always on recognition for your contributions
- Global collaboration and networking opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Customer Engagement Coordinator managing initiatives for customer advocacy and engagement at Harvey. Collaborating across teams and supporting community events with a focus on customer empathy and loyalty.
CRM Consultant analyzing customer processes for leading digital transformation clients. Developing solutions with Dynamics 365 and collaborating with teams on implementation designs.
Assisting in the full system lifecycle to ensure successful customer and sales engagement. Collaborating with technical teams to gather requirements and validate solutions.
Director of Customer Engagement at Johnson & Johnson shaping media data analytics across sectors. Leading comprehensive measurement framework development for business optimization.
Intern in Customer Success responsible for B2B client relations and achieving financial goals. Supporting executive partners with tailored success plans.
CRM Specialist at Cadastra handling marketing cloud projects. Ensuring technical excellence in Salesforce Marketing Cloud implementations.
Senior Customer Success Manager optimizing customer journeys for CloudZero's B2B SaaS platform. Building relationships, driving success plans, and managing renewals in a hybrid role based in Boston.
Customer Success professional managing client relationships for a digital marketing agency. Focused on communication, organization, and value - driven interactions to achieve client goals.
Customer Success Manager for Userpilot engaging with clients on product optimization in B2B SaaS space. Owning customer relationships, guiding product education, and success strategies.