Customer Success Manager ensuring clients realize the full value of Proofpoint’s cybersecurity products. Advocating for customers and guiding them for optimal security solutions and deployments.
About the role
- Customer Success Manager leveraging SaaS solutions to drive customer engagement in utility sector. Critical role in customer adoption, retention, and product success using data-driven insights.
Responsibilities
- Drive customer adoption and engagement by developing deep relationships with key stakeholders and understanding their business objectives
- Lead pre-sales engagements, including conducting software demonstrations, developing preliminary site plans, coordinating field surveys, and delivering comprehensive readouts on preliminary findings for potential clients.
- Manage the post-sale implementation process, including coordinating with internal teams to ensure smooth deployment of monitoring equipment and software
- Create and execute customer success plans that align with clients' environmental and operational goals
- Monitor customer health metrics and proactively identify opportunities to expand usage of Project Canary solutions
- Maintain regular touchpoints with customers for consistent discovery and demonstrating ROI
- Partner with Sales team on renewal and expansion opportunities within existing accounts
- Consistently deliver customer feedback internally to help drive product improvements and new feature development
- Develop and maintain expertise in utilities regulations, voluntary frameworks, measurement technology, and other key areas related to emissions management – you will be the customer’s go-to person for this information
- Document all customer interactions and action items in Salesforce
Requirements
- 5+ years of experience in customer success, project or account management, preferably in SaaS or environmental technology
- Experience managing enterprise-level client relationships and complex technical implementations
- Excellent implementation skills with ability to coordinate multiple stakeholders
- Strong data analysis, presentation skills, and ability to learn quickly
- Outstanding written and verbal communication abilities
- Experience with Salesforce and customer success tools
- Bachelor's degree in relevant field (Environmental Science, Engineering, Business, or related)
- Nice to haves:
- Experience in natural gas utilities, industrial monitoring, or environmental compliance
- Knowledge of continuous and periodic emissions monitoring systems
- Understanding of environmental regulations
Benefits
- Hybrid work environment (at least 3 days/week in Denver office)
- Health, dental, and vision insurance with low deductibles and premiums paid by company 99% for self and 50% for dependents and/or spouse
- 401K with company match (no vesting period)
- Opportunity for equity ownership
- Student loan assistance
- Generous culture around time off, including:
- 4 weeks of PTO per year
- 6 days of sick time per year
- 11 paid company holidays per year
- up to 12 weeks of fully paid parental leave (gender neutral) including adoptions
- Flex Choice Monthly Stipend – choice between parking, public transportation, or wellness assistance
- Dog friendly office environment
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