Technical Support Senior Engineer providing support to distributors and end users in Comfort Chiller systems. Collaborating with teams for improved product performance and service solutions in the UK.
About the role
- Technical Support Engineer providing world-class assistance for Progress’ Managed File Transfer products. Requires expertise in software troubleshooting and customer support.
Responsibilities
- Provides technical assistance to evaluators, customers, resellers and Progress employees via various communication options
- Assists with the installation, configuration, use and maintenance of software products
- Follows the processes for technical support workflow
- Diagnoses and explains external hardware and software issues affecting software use
- Provides customers with information about Progress products and resources
- Capable to support new company products with on-the-job training
- Interacts professionally and courteously with all customers and peers
- Maintains confidentiality and sets appropriate expectations for resolutions
- Escalates product issues as necessary
- Logs product defects and feature requests clearly in the corresponding systems
- Reviews product documentation and identifies topics needing improvement
- Responsible for professional self-development by attending training
Requirements
- BS in Computer Science, Computer Information Systems experience, or MS with equivalent experience or degree
- Excellent verbal and written communication skills
- Solid analytical and troubleshooting skills specific to software-related issues
- Strong customer service skills
- Ability to multitask in a fast-paced environment and maintain attention to details
- Knowledge/experience with windows/linux OS administration
- SSL, SSH, Networking, File transfer technologies.
Benefits
- Competitive remuneration package
- Employee Stock Purchase Plan Enrolment
- 30 days of earned leave
- An extra day off for your birthday
- Various other leaves like marriage leave, casual leave, maternity, and paternity leave
- Premium Group Medical Insurance for employees and five dependents
- Personal accident insurance coverage
- Life insurance coverage
- Professional development reimbursement
- Interest subsidy on loans - either vehicle or personal loans
- Health club reimbursement
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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