Level 2 Helpdesk Technician providing on - site support for client technology solutions. Assistance with installations, troubleshooting, and maintaining computer systems in Mastic Beach, New York.
About the role
- IT Help Desk Engineer providing remote and on-site support for managed services customers. Collaborating with technical colleagues to deliver solutions and ensure client satisfaction.
Responsibilities
- Responsible for remote and on-site support needs for managed services customers.
- Support technology including workstations, servers, cloud services, printers, networks, and hardware/software.
- Collaborate with senior technical colleagues and account managers for ad-hoc escalation requests.
- Facilitate planned ongoing maintenance and assist with improvement projects.
- Monitor help desk and remote monitoring system alerts and respond accordingly.
- Document maintenance for all computer systems and network infrastructure.
- Provide communication with customers regarding incident progress and changes.
Requirements
- 3 years minimum previous help desk, service desk, desktop support, network admin, field service or other related experience and/or relevant education.
- Professional IT certifications preferred but not required, such as: Microsoft general certifications, Cisco, CompTIA, ConnectWise CCPA, LabTech LTCP, Microsoft 365 or Azure.
- AA/AS, ideally in computer science or a related field, preferred but not required.
Benefits
- Competitive benefits structure for your hard work and dedication to the role.
- Opportunity for pay growth as your career develops and upward mobility as the company continues to grow and scale.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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