IT Client Services role providing Tier 1 - 3 support for software, hardware, and meeting technology issues. Involvement in user education and asset management within an inclusive workplace.
About the role
- Field Service Support Engineer responsible for installations and maintenance of medical devices at Roche. Aiming to reduce downtime and ensure client satisfaction in Sinaloa, Mexico.
Responsibilities
- Realizas actividades programadas (instalaciones y mantenimientos preventivos) y correctivas del servicio técnico.
- Aseguras el funcionamiento y reduces los tiempos muertos por fallas de los instrumentos comercializados por Roche.
- Revisas los procedimientos y acciones determinadas por los lineamientos globales (GCS) y locales del Chapter Customer Support.
- Realizas instalaciones/desinstalaciones de instrumentos y acciones de campo.
- Contribuyes con tu mindset ágil, innovador y colaborativo al éxito de la organización, centrándote siempre en el cliente.
Requirements
- Licenciatura en Ingeniería Biomédica, Electromecánica, Mecatrónica o carrera afín.
- Mínimo 2 años de experiencia en servicio en campo como ingeniero de servicio en el ámbito de dispositivos médicos y/o laboratorio clínico.
- Conocimiento indispensable en instalación de equipos, diagnóstico y seguimiento de fallas hidráulicas, neumáticas y electrónicas, y actualización de Software (SW).
- Habilidad técnica y de negocio, excelente comunicación.
- Nivel de Inglés Intermedio.
- Experiencia de 2 o más años en atención al cliente (preferible).
- Experiencia en capacitación en el extranjero y manejo de documentación de servicio (manuales) (preferible).
Benefits
- Health insurance
- Flexible work arrangements
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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