AB
Alexander BürkleAfter Sales Service Associate – Part-time
Mitarbeiter* (m/w/d) After Sales Service in Teilzeit zur Verstärkung des Logistikteams in Freiburg. Bearbeitung und Prüfung von Reklamationen, Monitoring der Logistikprozesse.
About the role
- Take ownership of strategic business KPIs and grow our business profitably, while ensuring an outstanding customer experience. Transform ideas into action at speed with our “we make it happen” culture.
- Establish a critical, influential presence working directly with Prima’s management and key decision-makers across Business, Finance, Product, and IT Engineering.
- Design and execute strategies focused on maximising the LTV of the online customer base.
- Leverage and grow relationships with strategic partners (e.g., price comparison websites), securing strong commercial terms and exploring new opportunities.
- Identify and define both current and future online product needs, then drive cross-functional alignment with stakeholders to design, architect, and launch these market-defining products.
Requirements
- Proven managerial experience with direct P&L responsibility, demonstrating a clear focus on driving profitable growth and commercial performance.
- Experience in a top-tier management consultancy firm or equivalent in-house strategic role is highly valued, demonstrating world-class business acumen and structured problem-solving skills.
- A solid understanding of the strategic and execution "logic" across Pricing & Underwriting, Product, and IT Engineering, enabling effective cross-functional collaboration and senior-level decision-making.
- A deeply data-driven approach to identifying commercial opportunities, diagnosing performance issues and prioritisation of work.
- The ability to operate with great autonomy, owning complex problems end-to-end, and exhibiting a strong entrepreneurial approach to driving business growth and innovation.
- Nice to have: Experience in regulated industries, particularly Finance or Insurance and/or in direct to consumer businesses; Track record of working with Product and Technology teams.
Benefits
- Work Your Way: Enjoy hybrid working, with a mix of home and office days. Plus, for up to 30 days per year, work from anywhere.
- Grow with us: We may move fast at Prima, but we move together. Get access to learning resources, mentorship and a growth plan tailored to you.
- Thrive and perform: Your best work begins when you feel your best. Enjoy private healthcare, gym discounts, wellbeing programs and mental health support.
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