Hybrid Sales Associate

at PrePass

• Job title: Sales Associate
• Job type: Full Time
• Experience level: Junior, Mid level
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Phoenix, United States

About the role

• Sales Associate for PrePass engaging with customers through calls to enhance sales. Collecting information, conducting research, and addressing inquiries while building knowledge of services.

Responsibilities

• Engage prospective customers through inbound and outbound phone calls, delivering a high-quality customer experience.
• Build rapport with prospects, identify customer needs, and communicate the value of PrePass services.
• Address customer questions and provide clear, accurate information about products and services.
• Collect and verify customer information to support sales activities and account setup.
• Conduct research to better understand customer needs and provide informed responses.
• Manage and resolve customer inquiries in a timely and professional manner.
• Document customer interactions and maintain accurate, up-to-date customer profiles in CRM systems.
• Prepare standard reports related to customer engagement and sales activity.
• Track and update sales progress and related account information.
• Participate in team meetings, training sessions, and knowledge-sharing initiatives.
• Continuously develop product knowledge and sales skills through training and feedback.
• Contribute to a collaborative team environment focused on achieving sales goals.

Requirements

• Bachelor’s degree preferred but not required.
• 3–4 years of experience in phone-based sales roles.
• At least 1 year of experience in a quota-carrying sales position.
• Bilingual in Spanish and English preferred but not required.
• Strong communication and interpersonal skills with an engaging phone presence.
• Ability to manage objections, articulate value propositions, and build rapport with prospects.
• Familiarity with CRM systems.
• Proficiency in Microsoft Word, Excel, PowerPoint, Teams, and Outlook.
• Strong commitment to providing outstanding customer service.
• Ability to work effectively in a fast-paced, dynamic environment.

Benefits

• Robust benefit package that includes medical, dental, and vision that start on date of hire.
• Paid Time Off, to include vacation, sick, holidays, and floating holidays.
• 401(k) plan with employer match.
• Company-funded “lifestyle account” upon date of hire for you to apply toward your physical and mental well-being (i.e., ski passes, retreats, gym memberships).
• Tuition Reimbursement Program.
• Voluntary benefits, to include but not limited to Legal and Pet Discounts.
• Employee Assistance Program (available at no cost to you).
• Company-sponsored and funded “Culture Team” that focuses on the Physical, Mental, and Professional well-being of employees.
• Community Give-Back initiatives.
• Culture that focuses on employee development initiatives.