IT Specialist delivering technical support and troubleshooting for employees in a hospitality environment. Collaborating with the IT team on new technology rollouts and system upgrades.
About the role
- IT Infrastructure Specialist managing and optimizing Microsoft systems for Premier League Studios. Responsible for user access, security measures, and infrastructure monitoring in a hybrid working environment.
Responsibilities
- Administer and manage user identities and access across hybrid environments, including on-premise Active Directory (AD) and cloud-based Microsoft Entra ID (formerly Azure AD).
- Design and deploy robust security measures such as Multi-Factor Authentication (MFA) across all M365 and Azure services to protect organizational data.
- Deploy, configure, monitor, and manage Azure infrastructure services, including virtual machines, storage, networking, and other Platform-as-a-Service (PaaS) components.
- Serve as the primary administrator for the entire M365 suite, including Exchange Online, SharePoint Online, Teams, OneDrive, and Purview, managing tenant settings, licensing, and security features.
- Install, configure, and maintain physical and virtual Windows Servers (2016, 2019, 2022+), ensuring high availability, performance, and applying necessary security patches and updates.
- Deploy, configure, and support end-user computing devices, including workstations (desktops) and laptops, utilising Ivanti solutions for software deployment, patch management, and configuration management.
- Proactively monitor system performance, troubleshoot complex hardware/software issues, and provide expert-level (2nd/3rd line) support to minimise downtime within a demanding operational tempo.
- Actively participate in a team of infrastructure specialists, contributing expertise while remaining open to learning new domains.
- Commit to formal and informal cross-training initiatives to ensure specialist skills are widely understood across the team.
- Mentor junior team members and clearly document procedures to facilitate knowledge transfer.
Requirements
- Experience in an IT infrastructure or systems administration role within a Microsoft-centric environment.
- Demonstrable previous work experience within a broadcast or TV company environment, or a similar high-pressure, 24/7 (or 16/7) operational setting.
- Deep expertise in Microsoft Windows Server Operating Systems and Active Directory.
- Strong practical experience with M365 administration and security features.
- Hands-on experience managing Microsoft Azure resources (IaaS, PaaS).
- Experience with identity solutions including Entra ID (Azure AD), MFA, and Single Sign-On (SSO).
- Proficiency in managing endpoints (laptops/workstations) with hands-on experience using Ivanti endpoint management solutions.
- Familiarity with networking principles (TCP/IP, DNS, DHCP, VPNs).
- Excellent problem-solving and analytical abilities, with the capacity to think critically under pressure.
- Strong communication and collaboration skills; a genuine team player.
- Proven ability to manage multiple projects simultaneously and prioritise tasks effectively in a fast-paced environment.
- Microsoft Certified: Azure Administrator Associate (AZ-104)
- Microsoft 365 Certified: Administrator Expert (MS-102)
- Certification or significant training in Ivanti endpoint management solutions.
- Experience with scripting languages, particularly PowerShell, for automation.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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