Account Associate I responsible for managing business customer relationships and retention strategies. Part of a team focused on preventing cancellations and securing updated contract agreements.
About the role
- Regional Sales Leader managing Business Banking team for PNC in Houston, responsible for achieving results and coaching team members.
Responsibilities
- Manages and directs a team to achieve business results and customer experience goals
- May have direct sales and client responsibilities
- Oversees the execution of strategy
- Leads and coordinates the daily activities of team members engaged in customer and/or prospect management activities
- Achieves business results, attracts new customers and/or grows existing customer relationships by coaching and managing to defined strategies and tactics
- Develops and oversees the execution of account and sales plans
- May have direct sales and client responsibilities
- Manages risk/return and drives quality for new and/or existing clients
- Actively identifies and mitigates different types of risk, such as regulatory, reputational, operational and credit risks
- Manages effective network of senior internal and external relationships to actively acquire new clients and/or expand existing clients and enhance the client experience
- Focuses on bringing the full range of PNC's products and services to the client
- Leverages reporting and sales tools to proactively identify and successfully convert sales opportunities
- Develops team members while monitoring progress against individual goals
- Motivates and develops staff, including acquiring top talent and managing performance-based issues
- Effectively plans, organizes, directs, analyzes and evaluates staff and processes
- Connects strategy to day-to-day activities and updates the team on a regular basis
Requirements
- Industry experience is typically 8+ years
- At least 5 years of prior management experience is typically required
- Higher level education such as a Masters degree, PhD, or certifications is desirable
- Preferred Skills: Account Management, Client Prospecting, Competitive Advantages, Customer Relationships, Identifying Sales Opportunities, Negotiation, Results-Oriented
- Competencies: Conflict Management, Decision Making and Critical Thinking, Effective Communications, Managing Multiple Priorities, Sales Management, Selling
Benefits
- medical/prescription drug coverage (with a Health Savings Account feature)
- dental and vision options
- employee and spouse/child life insurance
- short and long-term disability protection
- 401(k) with PNC match
- pension and stock purchase plans
- dependent care reimbursement account
- back-up child/elder care
- adoption, surrogacy, and doula reimbursement
- educational assistance, including select programs fully paid
- a robust wellness program with financial incentives
- maternity and/or parental leave
- up to 11 paid holidays each year
- 9 occasional absence days each year, unless otherwise required by law
- between 15 to 25 vacation days each year, depending on career level; and years of service
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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