Account Associate I responsible for managing business customer relationships and retention strategies. Part of a team focused on preventing cancellations and securing updated contract agreements.
About the role
- In-Home Sales Specialist providing customer-focused solutions for emergency water, fire, or mold damage. Join Superior Restoration to help homeowners with their restoration needs.
Responsibilities
- Respond First: Be the first on-site for residential and commercial restoration calls on a rotating after-hours and weekend schedule.
- On Call Required: We are on a two-week rotation for on-call which includes after-hours and weekend availability.
- Consult In-Home: Meet with homeowners (qualified leads—no cold calls), assess property damage, and present solutions with empathy and professionalism.
- Drive Sales: Secure signed work authorizations on-site and communicate clearly about the restoration process and next steps.
- Coordinate: Work closely with internal teams and insurance reps to keep projects moving and clients informed.
- Document Thoroughly: Complete inspection notes, job files, and compliance documentation accurately and promptly.
Requirements
- 3+ years of sales experience (restoration, construction, or home services preferred)
- Strong interpersonal, negotiation, and problem-solving skills
- Self-motivated and calm under pressure
- Comfortable using technology for job documentation
- Valid Driver’s License and clean driving record
- Weekend and after-hours availability required
- Ability to lift to 50 lbs., bend, kneel, or stand occasionally during job site assessments
- Must be able to wear PPE (gloves, safety glasses, mask, etc.) when needed
Benefits
- Health Insurance
- Vision
- Dental
- Short/Long-Term Disability
- Life Insurance
- 401k with Sliding Company Match
- Paid Time Off & Holidays
- Competitive Commission Structure
- Company Vehicle + Gas Card
- Company Tablet and Phone
Job title
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