About the role

Loan Support Analyst Sr. supporting commercial real estate loan servicing at PNC. Analyzing and interpreting loan documents with compliance in a structured environment.

Responsibilities

Apply specialty product knowledge to the day-to-day servicing of a portfolio of commercial real estate loans with elevated borrower relationships and/or complexity to include increased communication and autonomy.
Support the day-to-day servicing of a portfolio of commercial real estate loans, ensuring compliance with loan document, accurate processing of transactions and timely reporting to stakeholders.
Analyze and interpret complex loan agreements to accurately apply loan terms in loan servicing activities.
All servicing activities must be carried out in compliance with servicing agreements, loan documentation, internal policies and procedures, and applicable laws and regulations.
Resolve non-compliant issues through written and verbal communication with both internal and external parties.
Review and process loan payments, escrows and reserve account disbursements.
Assist in the preparation of periodic reporting including investor, internal and regulatory reports.
Perform covenant compliance testing.
Maintain accurate and up-to-date loan servicing records in the servicing system.
Support the onboarding of new loans and the transition of paid-off or transferred loans.
Support tax and insurance administration.
Perform collection activities on delinquent accounts.
Review reports to identify exceptions, ensure quality and contribute to risk mitigation efforts.
Serve as a subject matter resource and provide specialty product training.

Prior loan servicing experience, preferably experience analyzing, reading and interpreting loan documents and performing financial calculations is preferred.
An aptitude for numbers, calculations, and excellent reading and comprehension is preferred.
Professional customer service and analytical skills in order to address both internal and external client requests and inquiries is preferred.
Roles at this level typically require a university / college degree with < 1 year of professional experience and/or successful completion of a formal development program. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.