Technical Support Technician at Evertec responsible for support and control of tech equipment. Engaging in infrastructure projects within a dynamic and innovative financial technology environment.
About the role
- Support Engineer providing high-quality IT support to employees of a London-based financial services organization. Responsible for hands-on desktop support and managing user expectations.
Responsibilities
- Provide hands-on desktop support to business users via phone, email, ticketing system, and in person, resolving issues within agreed SLAs and managing user expectations
- Support new joiner onboarding and carry out desk moves and equipment changes as required
- Deliver 1st–3rd line support across hardware, software, and end-user applications
- Support market data applications and services
- Set up and support mobile devices
- Coordinate with third-party vendors to troubleshoot and resolve issues
- Participate in out-of-hours support, including on-call rota, desk moves, and ad-hoc testing
- Maintain flexibility to provide evening cover when required (up to 10:30pm)
Requirements
- Proven experience supporting a trading floor or front-office environment
- Strong market data support experience (e.g. Bloomberg, Reuters)
- Solid Windows 10 desktop support and Office 365 experience
- Working knowledge of Active Directory and endpoint management tools (GPO, WMI, SCCM)
- Experience supporting virtual desktop environments (Citrix XenDesktop, VMware, Nutanix)
- Good understanding of desktop and laptop hardware, including VDI setups
- Experience supporting broker and trading applications (e.g. Brokertec, GFI, ICAP)
- Mobile device support experience (iPhone, iPad)
- Familiarity with ServiceNow or similar ticketing systems
- Scripting or automation exposure (PowerShell preferred)
- Exchange administration knowledge beneficial but not essential
- Personal Skill:
- Confident communicator, able to work effectively with stakeholders and suppliers at all levels
- Strong team player with the ability to lead, guide, and develop others
- Calm and resilient under pressure, with experience managing demanding users
- Proactive, self-motivated, and able to prioritise and resolve complex issues
- Adaptable, “can-do” mindset with a focus on continuous improvement
Benefits
- Length: 3 Months rolling contract
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Tech skills
Location requirements
Technical Support role providing assistance and maintenance for financial technology solutions. Join Evertec in São Paulo, a leader in financial software solutions.
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