Support Engineer providing high - quality IT support to employees of a London - based financial services organization. Responsible for hands - on desktop support and managing user expectations.
About the role
- IT Help Desk Support Engineer providing intermediate-level technical support for end-user hardware and software. Responsible for troubleshooting issues and mentoring junior IT team members.
Responsibilities
- Deliver intermediate-level technical support for end-user hardware and software.
- Diagnose and troubleshoot a wider range of technical issues.
- Assist in the deployment and configuration of new hardware and software.
- Mentor and guide IT End User Technologist I team members.
Requirements
- Associate degree in IT or related field; bachelor’s degree preferred.
- 2+ years of experience in IT support.
- Strong diagnostic and troubleshooting skills.
- Excellent communication and mentoring skills.
Benefits
- Comprehensive healthcare coverage to ensure your well-being.
- Life & Total Permanent Disability Insurance to protect you and your loved ones.
- Cafeteria plan.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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