IT Support Technician responsible for supporting Guidepost IT systems and users. Providing technical support and ensuring security measures are met while working in a corporate setting.
About the role
- Enterprise Desktop Support Engineer providing IT support for employees across FanDuel Group. Engaging in IT operations and contributing to projects with a customer-first mindset.
Responsibilities
- Provide Tier 1 and Tier 2 IT support for desktops, laptops, mobile devices, and common business applications
- Support employee onboarding and offboarding, including device setup and access coordination
- Troubleshoot hardware, software, and access-related issues, escalating where appropriate
- Assist with the deployment, tracking, and inventory management of IT assets
- Support meetings, trainings, and company events, including AV and equipment setup
- Follow documented IT processes, procedures, and security guidelines
- Contribute to continuous improvement of IT support processes and documentation
Requirements
- Open to candidates at entry-level through senior level, with responsibilities aligned to experience
- Experience in an IT support, service desk, or customer-facing technical role OR a recent graduate with a relevant degree or strong interest in IT support
- Strong communication skills and a collaborative, team-focused approach
- A problem-solving mindset with attention to detail and a willingness to learn
- Comfortable supporting end-user devices, operating systems, and business applications
- Experience supporting macOS environments is a strong plus
- Willingness to work on site 3-5 days per week (Edinburgh)
Benefits
- Interesting work - working in a fast-paced and ever-changing industry, new problems and exciting solutions are never too far away. There are always opportunities to learn new skills and broaden your horizons
- A sense of achievement - Our teams own their own software and when that awesome new feature ships to users and the positive feedback starts rolling in, you can feel really proud of what you and your team created
- Personal development - clear and defined career pathways for every role at every level, a supportive manager, loads of learning opportunities and even 10% of your time to dedicate to your learning.
- Belonging - everyone at FanDuel works for each other, we win together, make mistakes together and have lots of fun doing it.
- Trust - A trusting work environment where productivity is valued above all else, giving you autonomy and ownership of your time and work
- Great financial package - Including salary, bonus, pension, private healthcare, share save scheme, flexible working & holiday policy along with a number of other benefits.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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