Support Engineer providing high - quality IT support to employees of a London - based financial services organization. Responsible for hands - on desktop support and managing user expectations.
About the role
- Enterprise Desktop Support Engineer providing IT support for employees across FanDuel Group. Engaging in IT operations and contributing to projects with a customer-first mindset.
Responsibilities
- Provide Tier 1 and Tier 2 IT support for desktops, laptops, mobile devices, and common business applications
- Support employee onboarding and offboarding, including device setup and access coordination
- Troubleshoot hardware, software, and access-related issues, escalating where appropriate
- Assist with the deployment, tracking, and inventory management of IT assets
- Support meetings, trainings, and company events, including AV and equipment setup
- Follow documented IT processes, procedures, and security guidelines
- Contribute to continuous improvement of IT support processes and documentation
Requirements
- Open to candidates at entry-level through senior level, with responsibilities aligned to experience
- Experience in an IT support, service desk, or customer-facing technical role OR a recent graduate with a relevant degree or strong interest in IT support
- Strong communication skills and a collaborative, team-focused approach
- A problem-solving mindset with attention to detail and a willingness to learn
- Comfortable supporting end-user devices, operating systems, and business applications
- Experience supporting macOS environments is a strong plus
- Willingness to work on site 3-5 days per week (Edinburgh)
Benefits
- Interesting work - working in a fast-paced and ever-changing industry, new problems and exciting solutions are never too far away. There are always opportunities to learn new skills and broaden your horizons
- A sense of achievement - Our teams own their own software and when that awesome new feature ships to users and the positive feedback starts rolling in, you can feel really proud of what you and your team created
- Personal development - clear and defined career pathways for every role at every level, a supportive manager, loads of learning opportunities and even 10% of your time to dedicate to your learning.
- Belonging - everyone at FanDuel works for each other, we win together, make mistakes together and have lots of fun doing it.
- Trust - A trusting work environment where productivity is valued above all else, giving you autonomy and ownership of your time and work
- Great financial package - Including salary, bonus, pension, private healthcare, share save scheme, flexible working & holiday policy along with a number of other benefits.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Technical Support Analyst for Lincoln Property Company providing first - line support for WorkSpace management system. Ensuring customer satisfaction with timely resolution of technical issues.
Technical Support Representative providing assistance to customers through various channels. Handling inquiries, troubleshooting issues, and ensuring high - quality customer service in a hybrid role.
Technical Support Analyst providing first - level support for Linux - based environments at Motorola Solutions. Responsible for diagnosing technical issues, managing incidents, and ensuring exceptional customer experience.
Technical Support Specialist role at Highspot helping customers through technical issues. Providing support through various integrations and collaborating with internal teams.
IT Help Desk Support Engineer providing intermediate - level technical support for end - user hardware and software. Responsible for troubleshooting issues and mentoring junior IT team members.
Technical Support Engineer providing advanced support for property management accounting software. Resolving customer issues and collaborating across departments for efficient service delivery.
Client Support Technician serving as the first point of contact for customer support requests at Switch. Coordinating internal teams and ensuring timely resolution of technical issues.
Technical Support Engineer at Eletive providing technical assistance and troubleshooting for customer issues. Collaborating with product development to enhance customer experience and platform stability.
Technical Support Engineer focused on operations in a 7x24h environment supporting critical infrastructures and cloud platforms.