Support Engineer providing high - quality IT support to employees of a London - based financial services organization. Responsible for hands - on desktop support and managing user expectations.
About the role
- Client Support Technician serving as the first point of contact for customer support requests at Switch. Coordinating internal teams and ensuring timely resolution of technical issues.
Responsibilities
- Serve as the initial contact for customer and internal support requests by phone and ticketing system.
- Triage requests, gather required details, and route work according to defined support procedures.
- Coordinate with internal teams to ensure requests are acknowledged, tracked, and resolved.
- Act as an information hub, keeping stakeholders informed of status and next steps.
- Process scheduled internal notifications through the ticketing system.
- Support Mission Control by creating and tracking alarm- and alert-driven events.
- Interpret and respond to routine mission-critical events, escalating when required.
- Document all actions, timelines, and communications accurately in support systems.
- Work assigned shifts, including nights, weekends, or rotations as needed.
Requirements
- 1+ year of experience in IT support, service desk, or a customer-facing technical role.
- Experience working with ticketing systems and structured workflows.
- Ability to explain technical issues in clear, plain language.
- Familiarity with data center or technology terminology.
- Strong written and verbal communication skills.
- Reliable attendance and punctuality.
- Ability to work flexible schedules, including nights or weekends.
- Preferred Associate degree in Information Technology, Business, or equivalent experience.
- Experience with CRM or ITSM tools such as Salesforce or similar platforms.
- CompTIA A+, Network+, Security+, or equivalent certifications.
Benefits
- Generous Benefits Package - Switch provides comprehensive coverage for you and your family that can be tailored to fit your personal needs, and more!
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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