Support Engineer providing high - quality IT support to employees of a London - based financial services organization. Responsible for hands - on desktop support and managing user expectations.
About the role
- Technical Support Specialist role at Highspot helping customers through technical issues. Providing support through various integrations and collaborating with internal teams.
Responsibilities
- Provide technical software support to our customers on a variety of integrations with Highspot, including Email, CRM, SSO, and CMS systems
- Become an expert at managing the support ticket queue and be responsible for driving customer requests to a timely resolution
- Responsible for triage and owning a wide variety of customer requests from start to finish while ensuring key stakeholders are consistently updated with relevant information
- Collect and analyze feedback from customers, stakeholders and other teams to shape requirements, features and end products.
- Optimize and leverage our internal and external Support documentation
- Act as a liaison between customers and engineering when necessary, to resolve difficult technical issues faced by our customers
Requirements
- Technical customer support experience (ideally supporting the end-user of a technical product)
- Open to rotational shifts
- Learn it all, not know it all mentality
- Experience with/familiar with ticketing systems such as Zendesk (ServiceNow, ConnectWise, Jira Service Desk, HubSpot, etc)
- Experience with/familiar troubleshooting applications such as Outlook, GMail, Zoom, MSTeams
- Strong desire to serve and help others
- Experience in HTML and CSS scripting languages preferred, not required
- Proven ability to troubleshoot and identify the root cause of issues in complex enterprise systems
- Experience working with Mac, Windows, iOS, and Android platforms
- Exceptional problem-solving skills and cool under pressure
- Insatiable curiosity and the desire to learn it all
- Comfortable and confident in written and verbal communication with internal and external customers (Bonus points for fluency in a second language!)
- Entrepreneurial with a strong interest in working for a fast-paced startup in hyper-growth
Benefits
- Equal Opportunity Employer
- Emphasizes diversity
- Encourages applications from all backgrounds
- Motivational language to apply even without complete qualifications
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Technical Support Analyst for Lincoln Property Company providing first - line support for WorkSpace management system. Ensuring customer satisfaction with timely resolution of technical issues.
Technical Support Representative providing assistance to customers through various channels. Handling inquiries, troubleshooting issues, and ensuring high - quality customer service in a hybrid role.
Technical Support Analyst providing first - level support for Linux - based environments at Motorola Solutions. Responsible for diagnosing technical issues, managing incidents, and ensuring exceptional customer experience.
IT Help Desk Support Engineer providing intermediate - level technical support for end - user hardware and software. Responsible for troubleshooting issues and mentoring junior IT team members.
Technical Support Engineer providing advanced support for property management accounting software. Resolving customer issues and collaborating across departments for efficient service delivery.
Client Support Technician serving as the first point of contact for customer support requests at Switch. Coordinating internal teams and ensuring timely resolution of technical issues.
Technical Support Engineer at Eletive providing technical assistance and troubleshooting for customer issues. Collaborating with product development to enhance customer experience and platform stability.
Technical Support Engineer focused on operations in a 7x24h environment supporting critical infrastructures and cloud platforms.
Digital System Support Engineer for Caesars Digital focusing on incident management and product support. Interacting with various teams to resolve issues and improve documentation in a fast - paced environment.