Support Engineer providing high - quality IT support to employees of a London - based financial services organization. Responsible for hands - on desktop support and managing user expectations.
About the role
- Technical Support Engineer providing advanced support for property management accounting software. Resolving customer issues and collaborating across departments for efficient service delivery.
Responsibilities
- Provide advanced technical support for customers utilizing property management accounting software
- Resolve a wide range of customer issues
- Collaborate across departments
- Act as a go-to resource for peers
Requirements
- Substantial knowledge of accounting systems
- Ability to apply expertise to resolve a wide range of customer issues
- Contribution to internal knowledge sharing and process improvements
- Collaboration across departments to ensure efficient customer support
- Lead by example in service delivery and technical excellence
Benefits
- Flexible and transparent culture with remote and hybrid work options
- Generous vacation time
- Frequent company recharge days for work-life balance
- Comprehensive medical, dental, and vision coverage
- HSA/FSA options and employer-paid disability benefits
- Access to 401(k) or similar retirement plans with employer matching
- Wellness initiatives promoting physical and mental well-being
- Access to an onsite gym at HQ
- Mental health resources
- Wellness challenges
- Employee assistance programs
- Family-centric leave policies
- Entrata Cares programs offering opportunities for volunteerism and charity events
- Exclusive Previ cell phone plan and discounts on services
- Bi-annual swag drops for employees
Job title
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Degree requirement
Location requirements
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