Program Planning Scheduling Analyst at Northrop Grumman focused on master planning and scheduling for aerospace systems. Collaborating with diverse teams to ensure program objectives are met on time.
About the role
- Loan Processing Analyst at PNC handling home equity loan applications from Arizona or Colorado. Ensuring documentation compliance and managing customer experience throughout the origination process.
Responsibilities
- Serve as primary point of contact for borrowers
- Ensure clear communication and expectation setting throughout the loan process
- Work with internal or external service partners to resolve exceptions or maintain documentation
- Analyze documents and requests
- Strong negotiating skills to overcome customer objections
- Handle customer escalations and disputes
- Manage a pipeline of approximately 55 loan applications
- Collect required documentation, verify loan conditions, and coordinate closing appointments
- Respond to moderately complex to complex customer inquiries and issues via telephone
- Achieve performance metrics including booked unit goals, end-to-end cycle time, call monitoring scores, and NPS targets.
Requirements
- Typically requires 3+ years experience
- Associate degree or equivalent experience
- Strong verbal and written communication skills
- Excellent organizational and time management abilities
- Effective problem resolution and critical thinking skills
- Proficient knowledge of PNC’s documentation and compliance requirements
- Advanced PC skills and ability to navigate multiple systems
- Ability to read and interpret complex loan documents
- Detail-oriented with a high level of accuracy.
Benefits
- medical/prescription drug coverage (with a Health Savings Account feature)
- dental and vision options
- employee and spouse/child life insurance
- short and long-term disability protection
- 401(k) with PNC match
- pension and stock purchase plans
- dependent care reimbursement account
- back-up child/elder care
- adoption, surrogacy, and doula reimbursement
- educational assistance, including select programs fully paid
- a robust wellness program with financial incentives
- maternity and/or parental leave
- up to 11 paid holidays each year
- 9 occasional absence days each year, unless otherwise required by law
- between 15 to 25 vacation days each year, depending on career level; and years of service
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