Technical Support Engineer providing second - line technical support and field services for Liquid and Power products in the Americas. Collaborating with colleagues to enhance customer satisfaction.
About the role
- Provide excellent support to hotel clients, resolving technical issues and integrations. Onboard and train new customers while documenting and escalating bugs and improving the knowledge base.
Responsibilities
- Provide outstanding support to our hotel clients
- Analyze, diagnose, and resolve customer requests
- Identify, document, and escalate bugs or technical issues
- Work on resolving integration issues with partner systems
- Conduct onboarding and training for new clients
- Maintain and improve our knowledge base and support materials
- Actively contribute to the continuous improvement of our products and processes
Requirements
- Prior experience in customer service or product support
- Strong verbal and written communication skills
- Genuine interest in interacting with people
- Strong analytical ability to diagnose root causes of problems
- Strong focus on problem resolution
- Ability to manage time and organize tasks effectively
Benefits
- Medical and dental coverage
- Life insurance
- Childcare assistance
- Birthday day off
- Wellhub
- Commuting allowance
- Meal and/or grocery vouchers
- Language learning benefit
- Education support
- Certification incentives
- 7 different work schedule options
- Work-from-home allowance
- Structured performance review cycle
- Regular feedback
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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