Road Mechanic performing preventive maintenance and equipment repairs for Sunbelt Rentals. Collaborating in a safety - focused environment while gaining skills in service or operation management.
About the role
- Field Service Technician responsible for servicing fuel cell products in electric lift trucks. Performing preventative maintenance and resolving breakdowns at customer sites in Germany.
Responsibilities
- The Field Service Technician will support our fuel cell products currently installed in electric lift trucks, including performing preventative maintenance and resolving breakdowns.
- This person will be responsible for servicing fuel cells at a specific location.
- This person will also be responsible for reporting breakdown events, parts ordering, and maintenance of fuel cells at a specific location.
- This position presents a great amount of exposure to customer personnel and electric lift truck operators, and thus requires a person with excellent technical skills as well as communication, interpersonal and motivational skills.
- Maintenance and service of fuel cells at customer sites.
- Performing diagnostics, troubleshooting, and evaluations to maintain the fleet at a specific location.
- Performing specialized service procedures, including field retrofits and software and hardware upgrades to existing fuel cells.
- Providing emergency support service to customers as required.
- Purchasing tools, equipment, and parts for customer service and support as required.
- May require troubleshooting and maintenance of high-pressure hydrogen storage, delivery and fueling systems.
- May include maintaining ongoing communication with customer personnel hydrogen suppliers regarding aftermarket support of fuel cells.
- Providing regular feedback to regional service representatives regarding fuel cell performance and field maintenance issues.
- Completing administrative duties & documentation, including incident reports, service logs, inventory maintenance and site and system documentation.
- Exhibiting and enforcing safety procedures in the field or customer sites.
- Travel as required for business needs; expected to drive safely and to adhere to all traffic laws
- Represent Plug Power in a professional manner at all times and in all interactions
- Perform other duties as assigned.
Requirements
- Minimum high school diploma or equivalent with technical electrical coursework
- Three (3) or more years of direct experience in mechanical and electrical troubleshooting
- Formal training and education may be also considered in lieu of direct experience
- Must possess a valid driver license, a clean driving record, and the ability to safely operate a motor vehicle
- Must be able to lift 50 pounds on regular basis unassisted
- Knowledge of lift truck operation and applications is highly preferred
- General mechanical aptitude is required
- Computer and software systems skills as applicable to position including but not limited to: Word, PowerPoint, Excel, and Outlook
- Dynamic interpersonal skills and the ability to effectively communicate with diverse audiences and stakeholders at all levels
- Excellent verbal and written communication skills
- Creativity in solving technical problems
- Ability to work independently
- Punctual and reliable
- Shows a willingness to grow and learn; is accepting of training and coaching
- Employee consistently demonstrates punctuality and reliability
- Consistently displays a positive and cooperative attitude
- Team player who treats others with courtesy and respect at all times
- Strong communication skills including verbal and written abilities
- Customer service skills, representing PLUG in a professional manner at all times
- Honesty and integrity in all facets of work
Benefits
- Uncompromising dedication to quality
- Exceptional time management skills with the ability to handle multiple tasks
- Technician must provide own standard set of tools – specific fuel cell tools to be provided by Plug Power
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Field Service Technician maintaining fuel cells in electric lift trucks at customer sites. Performing diagnostics, servicing, and ensuring operational excellence of fuel cells.
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