Senior Field Systems Engineer providing operational support for the USAF worldwide deployable program. Responsible for product implementation, modifications, and maintaining sensor equipment on aircraft.
About the role
- Field Service Technician providing onsite technical support for Lexmark products in Columbus, GA. Ensuring optimal performance through troubleshooting and maintenance tasks at customer locations.
Responsibilities
- Provide onsite technical support to ensure optimal performance of Lexmark products
- Diagnose and resolve hardware and software issues related to printers, scanners, fax machines, supplies, and other peripherals
- Conduct routine maintenance tasks such as cleaning, alignment, and calibration to optimize device functionality
- Assist customers with installation, configuration, and user training
- Troubleshoot complex problems and provide solutions promptly
- Document all service calls and maintain records of equipment history
- Communicate effectively with customers to understand their needs and requirements
- Collaborate with internal teams to coordinate repairs and replacement parts
- Maintain a strong relationship with customers to ensure satisfaction and loyalty
- Adhere to safety guidelines when handling electrical components and heavy machinery
Requirements
- High school diploma or equivalent; college education preferred but not required
- Excellent driving record and a valid driver's license.
- Proven experience as a field service technician, preferably with Lexmark products
- Knowledge of printing technology, network connectivity, and IT infrastructure
- Strong understanding of computer systems and operating systems (Windows/MacOS)
- Excellent problem-solving skills and attention to detail
- Ability to communicate clearly and concisely both verbally and written
- Self-motivated and committed to delivering exceptional customer service
- Ability to safely lift and maneuver equipment up to 60 lbs.
- Valid driver's license with a good driving record
Benefits
- robust benefits package designed to support your growth, well-being, and life beyond work
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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