Senior Field Systems Engineer providing operational support for the USAF worldwide deployable program. Responsible for product implementation, modifications, and maintaining sensor equipment on aircraft.
About the role
- Field Service Technician providing service and repairs for Lexmark products in Greater Atlanta area. Ensuring high levels of customer satisfaction and performing scheduled maintenance across the assigned territory.
Responsibilities
- Respond to dispatched service calls in an assigned territory within Customer SLA commitments
- Accurately diagnose, repair & maintain product(s) and accessories in peak operating condition within published electrical, mechanical and print quality specifications
- Effectively schedule dispatched calls to manage SLA requirements across assigned activities
- Ensure regular and effective communication with customers to ensure awareness of call acceptance, ETA, status and closure
- Assist customer with any reported issues or questions on Lexmark product(s) or offerings
- Support Customer training on appropriate usage of Lexmark product & features
- Ensure proper repair and maintenance procedures are performed on identified device(s) and Total Service Call Procedures are completed prior to leaving customer site.
- Follow prescribed administration procedures to ensure proper collection and reporting of required data, including, but not limited to; call acceptance, status updates, call closure and debrief, part returns and tracking
- Manage local part inventory, and ensure accurate tracking of inventory levels and transactions.
- Present a positive image through proper attire, communication skills and personal grooming.
- From time to time, engage in special activities, responsibilities, and projects as needed to support Customer devices
Requirements
- 3-5 years in field service or customer break/fix support
- Strong electro-mechanical aptitude
- Experience in servicing printers, hard copy devices, or imaging products
- Excellent driving record
- Valid GA State driver’s license
- Reliable transportation required
- Sound administrative skills
- Ability to frequently and properly lift up to 60 pounds
- Microsoft Office Suites is Highly desirable - Including Outlook, Teams and Excel
Benefits
- Flexible work arrangements
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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