Service Engineer providing technical support for coffee machine issues while managing customer relations and ensuring standards in the United Kingdom. Requires experience in the coffee machine or vending industry.
Responsibilities
Ensure agreed Franke UK Technical Standards and Processes are adhered to
Highlight Technical skills gap
Highlight customer skills gap
Managing stock levels
Managing customer relations at a site level
Keeping up to date with all company admin and courses
Highlight issues where Account Support is required due to ongoing Customer Issues
Requirements
Ability to demonstrate an understanding and experience in remit of the Field Engineers role
Minimum 2 years experience working in the coffee machine or vending industry
Competent using phones and laptop
Excellent communications skills
Personal integrity
Analysing and prioritising
Understand when to inform and when to escalate issues
Benefits
25 days of holidays
Private Healthcare for you, with the option to add partner and children
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