Onsite Field Service Engineer

Posted 1 hour ago

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About the role

  • Service Engineer providing technical support for coffee machine issues while managing customer relations and ensuring standards in the United Kingdom. Requires experience in the coffee machine or vending industry.

Responsibilities

  • Ensure agreed Franke UK Technical Standards and Processes are adhered to
  • Highlight Technical skills gap
  • Highlight customer skills gap
  • Managing stock levels
  • Managing customer relations at a site level
  • Keeping up to date with all company admin and courses
  • Highlight issues where Account Support is required due to ongoing Customer Issues

Requirements

  • Ability to demonstrate an understanding and experience in remit of the Field Engineers role
  • Minimum 2 years experience working in the coffee machine or vending industry
  • Competent using phones and laptop
  • Excellent communications skills
  • Personal integrity
  • Analysing and prioritising
  • Understand when to inform and when to escalate issues

Benefits

  • 25 days of holidays
  • Private Healthcare for you, with the option to add partner and children
  • Life Insurance
  • Income Protection

Job title

Field Service Engineer

Job type

Experience level

JuniorMid level

Salary

Not specified

Degree requirement

No Education Requirement

Location requirements

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