Werkstudent:in im Bereich CRM supporting data - driven customer engagement initiatives at health tech startup in Hamburg. Collaborating with marketing and sales teams to enhance customer journeys and database management.
About the role
- Social Media & Community Manager supporting Pitch’s brand voice on social media and engaging with users. Developing effective social media content and campaigns while ensuring quality customer support.
Responsibilities
- Support in establishing brand voice on social media and develop creative and effective social media content and campaigns across different platforms
- Work with marketing and design team to execute editorial calendar
- Develop social media programs and campaigns from ideation through execution
- Perform user onboarding calls and build long-term relationships with users
- Engage with customers through customer support tools, via email and video calls, and various social media platforms
- Efficiently triage and report product bugs and highlight user feedback for product teams
- Represent voice of the customer internally and showcase highlights and benefits of using Pitch
- a• Help implement tooling and process improvements to prepare Pitch for public launch and enable community support at scale
- Work cross-functionally with designers to generate beautiful assets
Requirements
- 2+ years of experience managing social media accounts and executing integrated campaigns
- Highly knowledgeable about modern social media platforms, including Instagram, Twitter, LinkedIn, and Facebook
- Excellent written and verbal communication skills (English required, other European languages a bonus)
- Good instinct for design and copy
- Experience with software like Intercom, Zendesk, Slack, Notion, Loom, Falcon
- Experience building communities and/or running influencer/ambassador programs (bonus)
- Experience with live-streaming, and don't mind being on camera on occasion (bonus)
- Understanding of best practices in social media advertising, and some experience in managing paid campaigns (bonus)
Benefits
- Paid time off
- Flexible working hours
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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