Customer Service Apprentice at Specsavers spending 13 months building skills in a paid role. Welcoming customers and providing style advice in a supportive environment.
About the role
- Customer Care Representative supporting propane services at Pinnacle Propane. Answering customer calls and handling queries to ensure satisfaction and efficient service.
Responsibilities
- Answering calls and handling customer queries
- Adhere to assigned schedule and perform all assigned task
- Provide first level support for customer complaints or issues
- Research / resolve customer inquiries
- Discuss with direct supervisor, results of their daily, weekly, and monthly performance
- Accountable for satisfactory daily call answer rate and first call resolutions
Requirements
- Education: High school diploma or equivalent required
- Experience / Abilities: Effective communication skills and ability to interact with all employees and customers
- Ability to resolve customer inquiries while maintaining a professional and calm demeanor
- Ability to remain organized and focused on attention to detail in a fast-paced environment
- Proficient in Microsoft Office Suite or related software
- Use of Microsoft Office & generally have high level of computer skills
- English, fluent proficiency, verbal and written. Knowledge of Spanish an advantage
Benefits
- Great Benefits : Including medical, vision, dental insurances, amongst others.
- Life Insurance : Financial protection for you and your family.
- Community Volunteering Day : A paid day off to give back to the community and make a difference.
- Paid Time Off : Generous PTO and company holidays to relax, recharge, and spend time with loved ones.
- Retirement Savings Plan : Employer contributions to help you save for the future.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Customer Service Apprentice at Specsavers providing exceptional customer service while learning and gaining experience within the optics retail industry.
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