Growth Marketing Manager at 2ULaundry executing B2C campaigns across digital and traditional channels. Responsible for media buying, creative testing, and data analysis to drive growth.
About the role
- Commercial Services & Solutions Delivery Manager responsible for operational excellence and commercial success for AM&D in ASEAN and META regions.
Responsibilities
- The Commercial S&SD Manager is responsible for driving operational excellence, commercial performance and solution design and delivery across ASEAN and META.
- Your mission is to make S&SD become a key value driver for the AM&D business in terms of Sales, OIT, Client Satisfaction and Compliance.
- This role oversees all AM&D S&SD-related activities in the region, ensuring streamlined processes, strong performance management, and effective delivery of the hardware, software, and services portfolio – in very close collaboration with the existing S&SD teams in Philips.
- The role monitors and improves performance against financial and operational metrics, drives cross-functional alignment, and ensures that service delivery contributes strongly to the commercial success of the AM&D portfolio in the region.
- You will report to the AM&D S&SD International Region leader with a dotted line to the AM&D Growth Business Leader.
- Set operating model: Establish all S&SD operational processes in close alignment with existing S&SD teams in the districts and zone.
- Clarify the governance, standardize ways of working, and ensure consistent, high-quality commercial delivery and client services across the districts for the full AM&D portfolio ranging from hardware, software and services.
- Hands-on technical support: Lead technical escalations and issue-resolution activities, working closely with engineering, product, field service, and market teams to drive timely closure of complex hardware/software/service issues, supported by structured root-cause and preventive actions using Lean/Six Sigma tools.
- Commercialize S&SD to Drive OIT and Sales: Drive commercialization of services such as Professional Lifecycle Services, 1-time Upgrade and Service Maintenance Agreements.
Requirements
- Bachelor’s or Master’s degree in Health Sciences, Engineering, Information Systems, or a related discipline.
- Minimum 5 years of relevant experience with a Bachelor’s degree or minimum 3 years with a Master’s degree in areas such as Service Delivery, Commercial Operations, Performance Management, or Technical Services.
- Proven experience in managing complex service operations across multiple geographies, preferably within APAC and/or Middle East regions.
- Strong track record in commercial service management, including service portfolio commercialization, order-to-sales conversion, and service revenue growth.
- Hands-on experience in technical issue escalation and resolution, working cross-functionally with engineering, product management, and field service teams.
- Solid understanding of hardware, software, and service-based solutions, ideally within healthcare, med-tech, or regulated environments.
- Demonstrated capability in performance management, including KPI, SLA/OLA tracking, financial metrics, productivity analysis, and NPS improvement.
- Proven ability to operate in cross‑functional, matrixed global environments.
- Excellent English communication skills are required, with strong negotiation and stakeholder management capability.
- Willingness and ability to travel as needed to support business and service delivery requirements.
Benefits
- Learn more about our business .
- Discover our rich and exciting history .
- Learn more about our purpose .
- We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week.
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