Hybrid Healthcare Technical Consultant 2

at Philips

• Job title: Healthcare Technical Consultant 2
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: $31 - $49 per hour
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Phoenix, United States

About the role

• Healthcare Technical Consultant managing technical solutions and customer relationships in healthcare settings. Involves IT installations and troubleshooting in field service, primarily in Phoenix, AZ.

Responsibilities

• Provide technical recommendations that best suit the environment based on customer requirements.
• Support the transition from a break fix operating model to a customer solutions focused operating model.
• Drive continuous improvement of implementation methodology and service offerings.
• Actively support to implement service strategies to achieve customer loyalty.
• Actively participate as a member of the regional work team.
• Collaborate with a diverse team of internal and external resources to include clinical, sales, and service partners.
• Coordinate project resources and tasks.
• Perform all administrative duties within established Philips, State, and Federal regulatory requirements.
• Adhere to established training, quality, and safety requirements.
• Install complex, multi-phased systems comprised of IT infrastructure and patient monitoring equipment in both clinical and non-clinical environments.
• Provide a technical review of system configuration to ensure viability of system performance during implementations.
• Diagnose and resolve electronic, networking, and mechanical problems.
• Approximately 50% travel across Phoenix, AZ is required.

Requirements

• 3+ years of professional working experience in the IT technologies or electronics industry, preferably in a field or hospital-based service environment.
• Experience with patient monitoring, telemetry units, ventilators, and defibrillators highly preferred.
• Skills include network configuration and/or troubleshooting experience.
• Cisco Certified Network Associate (CCNA) certification (required).
• Bachelor’s Degree in Computer Science, Electronics, Biomedical, or other related disciplines or equivalent combination of education and above listed experience.
• Ability to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this Field Service position.
• Must be able to work in an office/home office and/or remote setting, as well as in a hospital/healthcare environment; adhere to requirements.
• Willing to work flexible hours (based on business needs to include overtime, weekends, and on-call rotations).

Benefits

• generous PTO
• 401k (up to 7% match)
• HSA (with company contribution)
• stock purchase plan
• education reimbursement
• field service incentive bonus plans
• on-call pay
• company fleet/car
• training
• advancement opportunities