Aftermarket Car Care trainee promoting vehicle protection products and assisting with customer inquiries at Eagers Automotive. Work within a supportive team culture with growth potential.
About the role
- Travel Consultant providing high quality customer service for Queensland Rail across the long-distance rail network. Supporting reservations, ticketing, and customer interactions with a friendly approach.
Responsibilities
- Provide accurate travel advice and complete reservations and ticketing for rail, third party and corporate travel.
- Process payments efficiently and ensure every interaction meets our quality assurance standards.
- Drive revenue by up selling travel products and encouraging return business.
- Maintain strong product and industry knowledge through ongoing training and familiarisation activities.
- Build positive relationships and maximise goodwill with both internal and external customers.
- Support Queensland Rail Travel operations by following all policies, procedures and safety requirements.
- Contribute to a collaborative Customer Contact team and assist with additional duties when required.
Requirements
- A passion for customer service excellence and a commitment to creating positive travel experiences.
- The ability to work within a diverse team in a fast-paced work environment.
- A positive, can-do attitude.
- Strong communication skills (written and verbal)
- Intermediate computer and Microsoft Office skills e.g. Microsoft Office Suite.
- Previous experience using travel booking systems would be highly regarded but not essential.
- Previous tourism experience is desirable but not essential.
Benefits
- Starting base salary $85,757 (pro rata) / approximately $43 per hour + 12.75% super + any applicable penalties
- Be part of a passionate customer centric team and work directly with an experienced team of Travel Consultants and a Team Leader
- Paid training and ongoing support to develop your experience
- Work for an industry leader
Job title
Job type
Experience level
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Degree requirement
No Education Requirement
Location requirements
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