Observability Engineer designing and implementing Splunk IT Service Intelligence solutions for enterprise clients. Collaborating with teams to optimize operational visibility and performance.
Responsibilities
Design, deploy, and configure Splunk ITSI solutions for enterprise clients
Develop service hierarchies, KPIs, glass tables, and episode review configurations
Implement entity modeling and service templates aligned with business services
Integrate Splunk ITSI with infrastructure, application, and cloud monitoring tools
Build correlation searches, threshold policies, and adaptive thresholding models
Optimize ITSI performance and scalability
Lead client workshops to define observability strategy and service modeling frameworks
Develop documentation, architecture diagrams, and operational runbooks
Provide mentorship to junior engineers and client teams
Support pre-sales activities, including solution design and technical presentations
Requirements
3+ years of hands-on experience with Splunk Enterprise
2+ years of experience implementing Splunk ITSI in production environments
Strong knowledge of IT operations and ITIL frameworks
Proficiency with SPL (Search Processing Language)
Experience with event correlation and alert tuning
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