Product Manager II responsible for operational compliance within Card origination platforms at Zoot. Collaborating with teams to manage enhancements, resolve production issues, and maintain strong stakeholder relationships.
PG
Hybrid Product Manager / Product Owner, CRM
Posted 2 hours ago
About the role
- Product Owner responsible for Salesforce CRM development at pflege.de, enhancing customer care processes through digital solutions. Leading a team in the Hamburg office to optimize product effectiveness.
Responsibilities
- You have a comprehensive understanding of your product (Salesforce CRM system) across the different application areas at pflege.de.
- You define and prioritize the product roadmap together with your stakeholders (e.g., Business Unit, Customer Care team) and are responsible for the entire product lifecycle (concept, development and launch, optimization).
- You lead your development team from a business perspective and motivate and enable the team to understand and collaboratively solve the challenges of customers (internal and external).
- You create, maintain and prioritize the product backlog and prepare refinements and sprint planning sessions.
- You validate developed features against the defined acceptance criteria and ensure that your stakeholders are informed about completed features.
- You promote effective stakeholder communication with various internal departments to ensure that product development aligns with requirements and needs.
- You regularly conduct analyses and evaluations to identify improvement opportunities for your product and incorporate them into the objectives of your product roadmap.
- You stay up to date on trends in CRM, Salesforce functionality and agile working methods.
Requirements
- Proven experience as a Product Owner in a digital or IT-related environment.
- Knowledge of agile methodologies (e.g., Scrum).
- Experience with CRM systems — Salesforce (Sales Cloud) preferred.
- Proactive and empathetic communication skills.
- Basic technical knowledge and a strong interest in understanding technical contexts (preferably Salesforce).
- Strong analytical skills.
- Willingness to be on-site in our Hamburg office on average at least 2 days per week.
- Language requirements: German at C2 level (native or equivalent) and very good to fluent English.
Benefits
- Future-proof industry: A socially relevant mission combined with insight into the digitalization of care.
- Great location: Central, accessible office in Hamburg’s HafenCity.
- Work–life balance: Flexible working hours and hybrid work options to support the best possible balance between career and family.
- Eco-friendly commuting: We cover the national public transport pass (Deutschlandticket) and additionally offer bicycle leasing through JobRad.
- Fit and relaxed: Health benefits including fitness and massage subsidies.
- Secure your future: Company pension scheme contributions to support your long-term security.
- Shared experiences: Regular events such as summer and Christmas parties, Happy Lunch and after-work socials.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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