Operations Trainee in Cairo, supporting ESG initiatives within a global multilingual content agency. Offering hands - on experience in operations and sustainability practices.
About the role
- Claims Operations Manager building operational functions for a digital claims and rebate platform. Leading daily validation processes and driving automation in partnership with engineering.
Responsibilities
- Hire, onboard, and manage a small team of Operations Analysts: building workflows, SOPs, escalation paths, and QA frameworks from a blank slate.
- Own end-to-end claim validation: daily intake, review, approval, denial, and reconciliation, including hands-on management of the Manual Review Queue for claims flagged by logic deviations, data quality issues, or edge cases.
- Partner with Engineering and Product to translate operational workflows into system requirements and drive the transition from manual processing to scalable automation.
- Serve as the operational point of contact for veterinary clinics and pharmaceutical manufacturer stakeholders by handling escalations, guiding denial remediation, and reporting on claims trends and program performance.
- Define and own operational KPIs such as turnaround time, approval/denial rates, accuracy, backlog volume, and build recurring reports, SLAs, and benchmarks for internal leadership and external partners.
Requirements
- Bachelor's degree in Business Administration, Information Technology, Computer Science, or a related field.
- 5+ years in claims processing, payment reconciliation, or operations (healthcare, insurance, fintech, or SaaS).
- 3+ years of people management, which includes hiring, coaching, and performance accountability.
- Strong grasp of claims adjudication, approval/denial workflows, exception handling, and remediation processes.
- Experience with Jira Service Management (JSM) for queue management, claims workflows, and SLA tracking.
- Proven ability to build operational processes from scratch, including SOPs, SLAs, queue management, escalation paths, and QA with no existing playbook.
- Cross-functional experience working with engineering/product teams to translate ops needs into system requirements.
- Excellent written and verbal communication across technical and non-technical stakeholders.
- Serve as a professional point of contact for veterinary clinics and pharmaceutical partners, clearly communicating claim decisions, resolving inquiries, and ensuring a positive and trusted customer experience.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
FinOps Engineer managing technology spending and optimization strategies at Archer's aerospace company. Collaborating with teams to drive cost - conscious decision - making across departments.
Working as a student in Fintech Operations at a Berlin startup, ensuring payment processing and customer support. Engage with real customers while learning about the private credit sector.
Budget & Operations Analyst supporting financial operations and complement management for Seniors Services in Toronto. Overseeing budget preparation, reporting, and compliance within the division.
Budget & Operations Analyst contributing to financial management within the City of Toronto's Technology Services Division. Assisting with budget coordination, reporting, and financial analysis.
Vice President leading Neuropsychiatry Clinical Development at Johnson & Johnson. Overseeing clinical programs and ensuring effective healthcare innovations for brain health challenges.
Vice President overseeing Neuropsychiatry clinical development programs and teams at Johnson & Johnson. Responsible for strategic direction and implementation of clinical strategies across various neurological conditions.
Operations Manager supporting CEO at a restaurant event management startup. Managing finances, HR, special projects, and organizational efficiency for growth.
Associate role in Deliveroo's Consumer Strategy & Operations focusing on user growth and improving consumer experience through data analysis. Collaborating across teams to execute growth strategies.
Project Operations & Data Assistant supporting operational, compliance, and data - analysis activities at Sandalwood. Engaging with customers and contributing to community involvement initiatives.