Resource Administrator coordinating testers for LQA project teams. Responsible for team assembly, scheduling, and operational support in a hybrid working environment.
About the role
- Zendesk Administrator optimizing Perk's customer care systems for efficiency and excellence. Driving innovations and ensuring smooth operations across key platforms like Zendesk and Airtable.
Responsibilities
- Be the Zendesk Champion: Drive the evolution of our Zendesk ecosystem from process design to advanced automation unlocking new capabilities that elevate our support experience.
- Lead Innovation: Partner with teams across Customer Care, Vendor Ops, and Workforce Management to bring bold ideas to life.
- Optimize Workflows: Design, configure, and fine-tune triggers, automations, and workflows that boost efficiency and clarity.
- Launch and Integrate: Coordinate the rollout of new tools, features, and integrations that streamline operations across our customer ecosystem.
- Keep It Running Smoothly: Troubleshoot issues, manage user access, and ensure our systems are always performing at their best.
- Champion Continuous Improvement: Document best practices, lessons learned, and process enhancements that raise the bar every time.
- Empower the Team: Support leaders and agents alike by simplifying complexity and fostering operational excellence.
Requirements
- 2+ years of experience in tooling, systems, or application administration.
- Proven expertise with Zendesk (administration, configuration, and integrations).
- Strong analytical, communication, and collaboration skills.
- Ability to translate business needs into elegant technical solutions.
- Comfort with change — you thrive in fast-moving environments where experimentation leads to progress.
- A passion for automation, optimization, and exceptional customer experiences.
- Self-motivation and a keen eye for detail you don’t just fix problems, you anticipate them.
- Bonus Skills
- Familiarity with coding or scripting languages (e.g., JavaScript, Python, or SQL).
- Experience in Customer Care or support operations.
- Prior exposure to automation platforms like Zapier, Make, or Workato.
Benefits
- Receive competitive compensation and equity ownership in Perk
- Rest and recharge with our generous allocation of vacation days plus public holidays
- Take control of your physical health with your choice of private healthcare or a gym allowance
- Know that your loved ones are protected financially through your Life Insurance if the worst were to happen
- Join our unforgettable Perk events, including our spectacular annual summer party
- Always feel supported with Spring Health, our market-leading wellbeing partner, providing fast, comprehensive access to 12x therapy and 12x coaching sessions for you and your loved ones
- Make your money go further with our flexible compensation plan
- Focus on your family with 17 weeks’ paid parental leave during your child’s first year
- Contribute to your community with 16 paid hours per year to spend volunteering for your dearest charitable causes
- Broaden your horizons with up to 20 "Work from Anywhere" days per year
- Nurture your language skills with in real-life English, Spanish and Catalan lessons
- Follow your passions and take a four-week, fully paid sabbatical once you reach 5 years
- Let us help you move to one of our hubs with relocation support
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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