Customer Service Technician responsible for technical support and troubleshooting. Engaging with customers and ensuring satisfaction in smart home solutions with specific product knowledge.
About the role
- Strategic People Partner overseeing customer care and support functions at Perk. Collaborating with leaders to implement people strategies in a fast-growing environment.
Responsibilities
- Be a trusted partner to Customer Care and Support Functions
- Work closely with our Customer Care and Support Function senior leaders to define, deliver, and embed the people strategy within these areas of Perk. With strong business acumen and coaching approach, you’ll bring insight, challenge, and clarity to business decisions, team structures and leadership plans. With huge growth plans comes ambiguity and a need to adapt our approach regularly; you’ll be comfortable navigating unknowns, and bring confidence in others through ambiguity.
- Manage and develop a team of People Partners, enabling them to partner global teams that span multiple functions and geographies. Set priorities, provide coaching, and remove barriers to success.
- Define what great looks like by co-creating with business leaders and building with the business to implement better ways of working to drive success, embed better ways of working, and enable leaders and managers to lead with confidence, clarity and accountability.
- Partner workforce planning, organisational design and talent development strategies that keep us agile as we grow.
- Shape the employee experience across their teams and help us listen carefully, act on feedback and build a culture that people want to be part of.
- Partner leaders through fast-paced change with empathy and structure. Ensure that through change and beyond, our colleagues are valued, and stay connected to our mission.
- Bring a data-driven mindset to everything you do. Use people insights to create and test hypotheses, diagnose challenges or opportunities, track progress and measure impact.
Requirements
- Experience in a People Partner role partnering customer service organisations in fast-growing tech companies
- A track record of partnering and influencing senior leaders
- Strong understanding of team design, high performance culture, leadership development and change management
- A coaching mindset and excellent communication skills. You know when to challenge and when to support
- A commercial approach to people work, with a focus on impact, data and action and balancing colleague experience
- Experience developing and enabling leaders through multiple methods including skills gap analysis, designing, delivering, and measuring training programmes.
- Comfort operating across regions and time zones, with experience partnering international teams; ideally UKI, Spain, and the US.
Benefits
- Receive competitive compensation and equity ownership in Perk
- Rest and recharge with our generous allocation of vacation days plus public holidays
- Take control of your physical health with your choice of private healthcare or a gym allowance
- Know that your loved ones are protected financially through your Life Insurance if the worst were to happen
- Join our unforgettable Perk events, including our spectacular annual summer party
- Always feel supported with Spring Health, our market-leading wellbeing partner, providing fast, comprehensive access to 12x therapy and 12x coaching sessions for you and your loved ones
- Make your money go further with our flexible compensation plan
- Focus on your family with 17 weeks’ paid parental leave during your child’s first year
- Contribute to your community with 16 paid hours per year to spend volunteering for your dearest charitable causes
- Broaden your horizons with up to 20 "Work from Anywhere" days per year
- Nurture your language skills with in real-life English, Spanish and Catalan lessons
- Follow your passions and take a four-week, fully paid sabbatical once you reach 5 years
- Let us help you move to one of our hubs with relocation support
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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