IT Support for Gastronomy and Kassensysteme in 1st & 2nd Level Support at Gewinnblick GmbH. Engaging with customers to ensure their digital systems run reliably and efficiently.
About the role
- IT Supporter handling 1st and 2nd level support for clients in a hybrid environment. Engaging with end-users, resolving technical issues, and managing ticket documentation.
Responsibilities
- 1st and 2nd level support in client management (O365, M365, Azure AD)
- Administration and support of clients and end users
- Direct contact with end users at the service desk at customer sites in the Munich area
- Use of a ticketing system and documentation of activities within the ticketing system
- Installation and configuration of hardware and software components
- Analysis and resolution of incidents/issues
Requirements
- Completed vocational training as an IT specialist (m/f/d) or career changers with relevant experience and motivation
- Practical experience in IT support (first- and second-level)
- Interest in the Modern Workplace and technologies such as Office 365, Microsoft 365, Teams, Azure
- Confident in using and documenting in ticketing systems such as Jira, ServiceNow, Helpline
- Good German language skills, both written and spoken; ideally good English skills
- Open and friendly demeanor
- Strong technical and analytical skills
- Strong communicator and team player
- Able to work independently
Benefits
- Attractive fixed salary plus performance-based bonuses
- Modern work environment and digital tools
- Comprehensive onboarding and continuous training
- Flat hierarchies and an open working atmosphere
- Company health insurance covering various supplementary benefits
- Company pension scheme
- Access to over 6,000 gyms, swimming pools, climbing centers and more via EGYM Wellpass
- Company bike leasing (JobRad) for up to two bicycles or e-bikes
- Access to corporate benefits: a shopping platform with attractive discounts
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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