Senior Operations Supervisor in a plasma donor center ensuring compliance and operational excellence. Leading staff and supporting donor satisfaction and performance targets in healthcare.
Responsibilities
Overseeing the daily activities of donor floor operations
Supervising staff and supporting compliance with regulatory and quality standards
Acting as lead resource during shifts
Ensuring execution of operational priorities and providing direct support to the Center Manager
Compiling and submitting orders to vendors to meet inventory levels
Supporting daily operational plans to achieve center performance targets
Monitoring donor flow and addressing delays or service issues
Ensuring accurate documentation of necessary records
Participating in onboarding, training, and cross-training of staff
Requirements
High school diploma or GED
Certified as a Phlebotomist, Donor Center Technician, Plasma Processor, and Designated Trainer
CPR Certified
6 years of related experience with performing phlebotomy, donor processing, and plasma processing duties
Exceptional customer service skills
Proficient in speaking and writing English, with legible handwriting
Ability to understand, explain, and follow SOP’s and protocols
Ability to work flexible scheduling to meet business needs
Experience in a highly regulated, operations intensive, high volume medical business
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