Customer Service Consultant role within Vivo's Engineering and Customer Service team analyzing operational indicators. Responsible for improving telecom service delivery and processes.
About the role
- Client Service Administrator at People Corporation providing support for Group Insurance clients. Responsible for client onboarding and administrative support in a client-focused environment.
Responsibilities
- Support Plan Administrators and Plan Members with the completion of member enrolments, changes, and plan updates
- Handle incoming and outgoing mail for the Client Service team
- File enrolments and member change requests as appropriate
- Manage the general email inbox - converting requests onto appropriate platforms
- Support the portal approvals process for standard transactions
- Complete written communications and letters to Plan Members and Plan Sponsors
- Support the month end billing cycle
- Perform accurate and timely data entry tasks, while supporting various ad hoc administrative duties as needed to ensure smooth operations
Requirements
- 2+ years of professional experience in the group benefits industry (call center, claims, group administration)
- 2+ years of professional experience working in a client focused environment with commitment for service excellence
- Completion of post-secondary education in a relevant field
- A positive and professional attitude that encourages collaboration and relationship building
- A growth-oriented mindset with a willingness to continuously learn, evolve, and adapt in a dynamic environment
- Excellent problem solving and troubleshooting skills
- Excellent communication skills, both written and verbal
- Ability to effectively multitask, prioritize responsibilities, and stay organized in a fast-paced environment
- Strong computer skills with proficiency in the MS Office Suite
- Fluency in both French & English would be considered an asset
Benefits
- Extended health care and dental benefits
- A retirement savings plan with company contributions
- A suite of Health & Wellness offerings
- Mental Health programs and support for you and your family
- Assistance for the completion of industry designations
- Competitive compensation
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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