Hybrid Head of Strategy and Operations – Partner Success

at Pennylane

• Job title: Head of Strategy and Operations – Partner Success
• Job type: Full Time
• Experience level: Lead
• Salary: Not specified
• Degree requirement: Postgraduate Degree
• Tech skills: ERP
• Location requirements: Hybrid, Paris, France

About the role

• Head of Strategy & Operations at Pennylane focusing on team management and operational excellence in Partner Success department.

Responsibilities

• You lead a team of 5 colleagues (Strategy & Ops Analysts); you set and monitor individual objectives, support their skills development and career progression in collaboration with our HRBP.
• You review and challenge the team's deliverables (analyses, workflows, tools) to ensure their relevance, rigor and impact.
• You define and maintain the Strategy & Ops roadmap in alignment with the Partner Success department's overall priorities.
• You determine project priorities, allocate resources and precisely define the team's scope of work to maximize business impact.
• You are responsible for designing and ensuring the coherence of process architecture across the department.
• You act as the bridge between different teams (Sales, Product, Partner Success).
• You ensure that processes are well understood and adopted by all employees.
• In collaboration with the CRM team, you oversee the evolution of the department's software stack.
• You design automation solutions to absorb growth in the number of firms without any loss of quality.
• You act as the right-hand to the Director of Partner Success.
• You contribute to building forecasting models, managing activity forecasts and anticipating short- and medium-term staffing needs.
• You make concrete, data-driven recommendations on the department's strategy.
• You ensure the reliability of critical KPIs and produce dashboards that enable proactive management of the department.
• You ensure the flow of information between all stakeholders across the organization.
• You identify friction points between departments and propose solutions to streamline end-to-end workflows.

Requirements

• Education: Master's degree (Bac+5) in management, engineering or business school.
• Experience: Minimum 6 years in Operations, Consulting or in managing complex projects. Experience in a scale-up or in a 1,000+ person organization that has undergone rapid growth is a plus.
• Languages: Professional proficiency in French and English (international context).
• People Management: Demonstrated ability to manage teams and support change for at least 2 years.
• Cross-functional leadership: Experience coordinating and leading cross-functional teams without direct hierarchical authority.
• Systems: Deep knowledge of CRM/ERP environments (Salesforce, etc.) and workflow automation.
• Long-term project management: Proven success in large-scale deployments (new tool rollouts, team structuring, software migrations).
• Methodological rigor: Ability to design robust, well-documented process architectures.
• Data analysis: Ability to manage performance through structured KPIs.
• Forecasting: Ability to model activity forecasts and staffing plans.

Benefits

• A top-tier health insurance plan (Alan Blue and Alan Mind)
• Meal vouchers (Swile card)
• Between 6 and 12 additional RTT days (time-off in lieu) in addition to 5 weeks of paid vacation
• A dedicated monthly budget for all Pennylaners to support working from home or in coworking spaces
• Convenient access to our offices, located a few minutes from Saint-Lazare in the heart of Paris
• A BSPCE equity package
• Access to 8,000 gyms across France and more than 300 wellness activities via our partner Gymlib
• A Mac laptop
• We take part in many sports together and place great importance on regularly coming together for company events such as Tech Days (which bring remote Pennylaners together every 3 months) and our annual company retreat, which fosters strong moments of team cohesion.