Entry-Level Operations Assistant managing customer onboarding and SIM inventory in Glasgow for IoT connectivity firm Pelion. Collaborating across teams to enhance operational efficiency.
Responsibilities
Manage SIM card dispatch, provisioning and overall inventory control.
Support new customer onboarding activities.
Handle customer enquiries, including billing investigations and issue resolution.
Maintain accurate internal records and deliver clear, timely communication.
Collaborate with global and cross-functional teams to coordinate and resolve operational issues.
Identify opportunities for process improvements and contribute to enhancing operational efficiency.
Requirements
Excellent written and verbal communication skills.
Highly organized, proactive, and detail oriented.
Ability to manage multiple priorities in a fast-moving environment.
Strong customer service orientation and problem-solving mindset.
Proficiency with Microsoft Office tools (Excel, Word, Outlook).
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