Gainsight Operations Analyst managing Gainsight platform and integrating data insights for optimal customer success. Driving digital engagement strategies and overseeing automated workflows for customer journeys.
About the role
- Junior Payment Operations Officer in the Payment Operations team, ensuring timely, accurate, and seamless client funding experiences at Pepperstone.
Responsibilities
- Allocate daily manual funding methods to client accounts in a timely manner.
- Process all withdrawals within the same day and notify clients upon completion.
- Liaise with banks and third‑party payment providers.
- Respond to client enquiries promptly and accurately via Salesforce.
- Conduct transaction monitoring from an AML perspective.
- Perform withdrawal checks covering AML, fraud and jurisdiction requirements.
- Identify and escalate suspected AML, TF, or Fraud cases.
- Handle potential or confirmed card fraud cases per Compliance guidelines.
- Monitor chargeback disputes and uphold T&Cs through name‑matching verification processes.
- Action items from internal banking/PSP inboxes and clear them daily.
- Respond to client queries via Salesforce within SLA.
- Monitor and action messages in the Payment Operations Slack channel.
- Support Reconciliation and Finance team requests for variances and ad‑hoc items.
- Download transaction statements from banking portals and prepare daily reconciliation sheets.
- Check deposit correctness and resolve payment/application errors.
- Process daily cash adjustments.
- Contribute to continuous improvement initiatives.
- Create or update internal knowledge base documentation.
- Troubleshoot PSP issues and support Compliance with requested information.
- Verify bank statements and ensure daily task completion.
Requirements
- Fluency in English; additional languages are a plus.
- Qualification in Accounting, Finance, Business or related fields (preferred but not essential).
- High attention to detail, strong communication skills, and strong problem‑solving ability.
- Ability to adapt in a fast‑paced environment.
- Intermediate Microsoft Excel skills.
- Ability to work in weekly/monthly shift rotations as required.
Benefits
- Competitive salary structure including company bonus scheme
- Genuinely collaborative and friendly culture
- Flexible and hybrid working
- Work‑from‑anywhere option up to 6 weeks per year
- Ongoing personal development & learning opportunities
- Paid annual leave and paid sick leave
- 3 paid volunteering days per year & Workplace Giving Program
- Periodic recognition and reward programs
- Frequent events and celebrations
- Employee Assistance Program & wellbeing initiatives
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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