Hybrid Junior Payment Operations Officer

at Pepperstone

• Job title: Junior Payment Operations Officer
• Job type: Full Time
• Experience level: Junior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Santiago, Chile

About the role

• Junior Payment Operations Officer in the Payment Operations team, ensuring timely, accurate, and seamless client funding experiences at Pepperstone.

Responsibilities

• Allocate daily manual funding methods to client accounts in a timely manner.
• Process all withdrawals within the same day and notify clients upon completion.
• Liaise with banks and third‑party payment providers.
• Respond to client enquiries promptly and accurately via Salesforce.
• Conduct transaction monitoring from an AML perspective.
• Perform withdrawal checks covering AML, fraud and jurisdiction requirements.
• Identify and escalate suspected AML, TF, or Fraud cases.
• Handle potential or confirmed card fraud cases per Compliance guidelines.
• Monitor chargeback disputes and uphold T&Cs through name‑matching verification processes.
• Action items from internal banking/PSP inboxes and clear them daily.
• Respond to client queries via Salesforce within SLA.
• Monitor and action messages in the Payment Operations Slack channel.
• Support Reconciliation and Finance team requests for variances and ad‑hoc items.
• Download transaction statements from banking portals and prepare daily reconciliation sheets.
• Check deposit correctness and resolve payment/application errors.
• Process daily cash adjustments.
• Contribute to continuous improvement initiatives.
• Create or update internal knowledge base documentation.
• Troubleshoot PSP issues and support Compliance with requested information.
• Verify bank statements and ensure daily task completion.

Requirements

• Fluency in English; additional languages are a plus.
• Qualification in Accounting, Finance, Business or related fields (preferred but not essential).
• High attention to detail, strong communication skills, and strong problem‑solving ability.
• Ability to adapt in a fast‑paced environment.
• Intermediate Microsoft Excel skills.
• Ability to work in weekly/monthly shift rotations as required.

Benefits

• Competitive salary structure including company bonus scheme
• Genuinely collaborative and friendly culture
• Flexible and hybrid working
• Work‑from‑anywhere option up to 6 weeks per year
• Ongoing personal development & learning opportunities
• Paid annual leave and paid sick leave
• 3 paid volunteering days per year & Workplace Giving Program
• Periodic recognition and reward programs
• Frequent events and celebrations
• Employee Assistance Program & wellbeing initiatives