Subscription Operations Executive managing daily operations for print and digital subscriptions at Immediate, a major UK consumer brands publisher. Coordinating closely with various teams to enhance subscription efficiency and service.
Responsibilities
Run daily operations for both print and digital subscriptions, ensuring timely fulfilment and issue resolution
Collaborate with Print Production, Distribution teams and Customer Services team to align subscriber fulfilment schedules and address delivery issues; work with Finance to reconcile billing and revenue data; coordinate with Customer Marketing for acquisition and retention campaign.
Make recommendations to improve subscription processes to enhance operational efficiency, reduce complexities, and support scalable growth.
Work closely with Customer Service to troubleshoot subscription issues and ensure a seamless customer experience from sign-up to renewal or cancellation.
Handle operations linked to month end processes and partner with the Finance team in associated reconciliations.
Manage all invoice and purchase order requests that come into the department
Regularly report on key subscription KPIs and generate insights to drive operational and strategic decisions.
Requirements
Experience in subscription operations, preferably in media, publishing, or a recurring revenue business
Experience working subscription billing platforms and strong understanding of print and digital subscription workflows
Strong organisational and project management skills, with the ability to manage multiple priorities effectively
Excellent data skills including data transformation
Experience with ticket management and work management tools
Excellent listening and communication skills
Outstanding problem-solving skills and attention to detail
Benefits
A relaxed working environment with regular socials including a summer festival
Supportive well-being initiatives and benefits, talks & workshops, and Mental Health First aiders & Champions
25 days holiday plus a day for your birthday. Our offices will be closed between Christmas and New Year’s which are in addition to your annual entitlement
Tailored training and development through both our inhouse learning platform and LinkedIn Learning
A progressive and transparent culture focused on your development
Flexible / hybrid working plus early finish Fridays
Cycle to work scheme
Enhanced Family Policies including paternity, adoption and surrogacy leave. We also provide a pregnancy loss, fertility, and carers policy
Competitive pension plans and Life Assurance
A newly renovated modern office with lots of collaborative spaces
Leitender Operationsoberarzt/ Operationsoberärztin in der Frauenklinik im AGAPLESION Krankenhaus Neu Bethlehem für operative gynäkologische Versorgungen, Beteiligung an Brustzentrum möglich.
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