Customer Support Tier 2 ensuring seamless service for SATs contract. Collaborating with Tier 1 agents to enhance processes and optimize support strategies.

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Customer Support Tier 2 ensuring seamless service for SATs contract. Collaborating with Tier 1 agents to enhance processes and optimize support strategies.
Senior Customer Experience Specialist managing inquiries from students and parents while assisting in team training and development at Pearson.
Sales Representative at Pearson selling educational solutions in Orange County, CA. Driving teaching and learning innovation to enhance student success.
Senior Product Manager for Identity & Access Management at Pearson, leading platform modernization and collaboration with cross - functional teams.
Customer Service Specialist handling inquiries from students and parents related to qualifications and exam results. Collaborating with teams to resolve issues and enhance service delivery.
Full Stack Software Engineer developing new features for Pearson's Q - global product and migrating the platform. Collaborative, flexible environment working with a distributed team across the US, Europe, and Asia.
Project Manager responsible for planning and delivering projects for Pearson Assessment Service team. Ensuring contractual obligations, milestones, and financial targets are met effectively.
Procurement Analyst supporting strategic technology partner relationships and performance at Pearson. Managing vendor negotiations and reporting to enhance procurement processes.
Innovation and Support Analyst ensuring effective management of online assessment systems for high stakes qualifications. Delivering accountability for assessment processes within the UK Schools Assessment division.
Senior Workplace Analyst at Pearson supporting financial insights and operational commitments across Workplace teams. Collaborating with regional teams to drive data - informed decision - making processes.
Payroll Administrator managing payroll across multiple European countries for Pearson. Involves enhancing payroll processes and contributing to global transformation initiatives.
Business Development Manager for Pearson focusing on corporate sales in Saudi Arabia. Driving relationships in corporate learning and workforce development sectors.