Principal Engineer leading the technical direction at Terrific, a social commerce platform. Building AI - powered, real - time shopping experiences with a modern tech stack.
About the role
- Senior Software Engineer providing production support for Oracle ERP systems at Pearson. Enhancing and maintaining complex SCM and OTC processes within enterprise environments.
Responsibilities
- Provide L2/L3 production support, owning root cause analysis and permanent fixes
- Support and enhance Oracle EBS SCM and OTC processes, including: Order Management, Advanced Pricing, Shipping Execution, Inventory, Procurement, Receiving, Warehousing, Manufacturing / WIP and BOM (where applicable), Accounts Receivable and Collections
- Design, build, and maintain EBS technical components, including: PL/SQL packages, procedures, triggers, and data fixes, Inbound and outbound interfaces with validations and reconciliation, Concurrent programs and reports (XML Publisher / BI Publisher)
- Support end-to-end flows, such as: Order → Pricing → Shipping → Inventory → Invoice → AR / Collections
- Work closely with warehouse partners / 3PLs to resolve shipment, inventory, and integration issues
- Support implementations, upgrades, rollouts, UAT, cutover, and hypercare
- Operate within hybrid EBS–Cloud landscapes, ensuring data consistency and process integrity
- Build and improve monitoring, automation, and stability, including: Alerts for stuck orders, pricing failures, interface errors, and SLA breaches, Controlled auto-retry and reconciliation processes with audit logging
- Create runbooks, knowledge articles, and standardised support processes
- Support audit and compliance activities, providing evidence, extracts, and explanations as required
Requirements
- 8+ years’ experience working with Oracle ERP in enterprise environments
- Strong hands-on experience with Oracle EBS, particularly: OTC modules (OM, Advanced Pricing, Shipping, AR, Collections) and/or SCM modules (Inventory, Purchasing, Receiving, WIP, BOM)
- Advanced PL/SQL skills, including debugging, tuning, and performance optimisation
- Experience with EBS APIs and Open Interfaces, such as: Order Import, Shipping/Inventory, AutoInvoice, Receipts, Items
- Strong production support background in complex, integrated environments
- Experience integrating with warehouse partners / 3PLs
- Exposure to MuleSoft, OIC, REST/SOAP APIs, EDI, or file-based integrations
- Ability to troubleshoot end-to-end data flows across systems
- Working experience with Oracle Fusion SCM (Inventory, Procurement, PIM, Manufacturing, AR)
- Experience supporting EBS–Cloud coexistence or hybrid landscapes
- Familiarity with FBDI/ADFDI, REST services, and BI extracts
- Experience working in audit-controlled environments (SOX or similar)
- Understanding of segregation of duties, access controls, approval workflows, and audit trails
- Oracle EBS or Oracle Cloud SCM certifications (nice to have)
- Exposure to Supply Chain Planning (ASCP / Supply Planning) (nice to have)
- Familiarity with ITIL processes (Incident, Problem, Change) (nice to have)
Benefits
- Health insurance
- Retirement plans
- Flexible work arrangements
- Professional development
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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