BM
Becklar MonitoringCustomer Service Operator, Full-Time
Customer Service Alarm Operator handling alarm signals at Dynamark Monitoring. Processing alarm signals quickly and assisting partners with system tests to ensure subscriber safety.
About the role
- Analyzes application information and documentation for licensure/certification to ensure compliance with business rules set forth by the regulatory agency
- Formally respond to customer contacts and inquiries via multiple channels such as phone, email or application system
- Provides accurate and thorough information to the customer base through both verbal and written communication
- Accurately track and document customer interactions pertaining to licensing applications/records
Requirements
- High school diploma or equivalent required
- 3 years of experience in a high-volume transaction processing environment
- 3 year of customer service experience
- Strong data entry experience
- Excellent communication skills - both oral and written
- Problem solving skills
- Interpersonal skills
- Organized and detail oriented
- Ability to work within a team
- Good multi-tasking and time management skills
- Ability to process a high volume of work within set timeframes
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