Customer Experience Agent handling inquiries for German - speaking customers in a hybrid role. Involves online communications, customer service, and complaint handling across various channels.
About the role
- Customer Service Administrator for Pearson VUE processing licensing applications and responding to customer inquiries. Requires strong communication and data entry skills with a focus on customer satisfaction in a hybrid role.
Responsibilities
- Analyzes application information and documentation for licensure/certification to ensure compliance with business rules set forth by the regulatory agency
- Formally respond to customer contacts and inquiries via multiple channels such as phone, email or application system
- Provides accurate and thorough information to the customer base through both verbal and written communication
- Accurately track and document customer interactions pertaining to licensing applications/records
Requirements
- High school diploma or equivalent required
- 3 years of experience in a high-volume transaction processing environment
- 3 year of customer service experience
- Strong data entry experience
- Excellent communication skills - both oral and written
- Problem solving skills
- Interpersonal skills
- Organized and detail oriented
- Ability to work within a team
- Good multi-tasking and time management skills
- Ability to process a high volume of work within set timeframes
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