Leave of Absence Administrator managing all leave of absence and accommodations for Acosta Group associates in the US and Canada in a hybrid work environment.
About the role
- Program Administrator supporting PFCS security programs through effective scheduling and performance tracking. Coordinating operations and providing administrative support to enhance company efficiency.
Responsibilities
- Assist in managing various security programs, including executive protection, residential security, corporate site protection, intelligence, surveillance, and more, ensuring consistent operations and compliance with company standards.
- Monitor program performance against key performance indicators (KPIs) and provide updates and reports to the Vice President and leadership team.
- Coordinate with program managers, supervisors, and field personnel to ensure alignment in staffing, scheduling, and client deliverables.
- Support the onboarding of new programs, agents, and clients by ensuring all administrative preparations and documentation are completed.
- Serve as the primary corporate scheduling point of contact for all Safeguards Protection Programs.
- Maintain centralized visibility into all active, planned, and open posts across client sites.
- Coordinate with site managers, operations leaders, and QRT members to close coverage gaps in real-time.
- Support short-term shift fulfillment during callouts, emergent needs, or unforeseen events.
- Ensure real-time accuracy of scheduling platforms and updates across internal systems.
- Maintain and optimize processes to improve shift forecasting, schedule stability, and personnel deployment
- Develop and track/maintain real-time dashboards and scorecards for coverage rates, dark post incidents, and response times.
- Generate weekly and monthly reports summarizing trends by region, account, and team performance.
- Identify recurring dark post issues and recommend actionable changes/solutions to minimize risk.
- Maintain clear documentation on fulfillment rates for key clients and strategic accounts.
- Collaborate with Finance and Operations to ensure KPI reports align with contract compliance and service level agreement (SLA) benchmarks.
- Communicating regularly with leadership, regional managers, and accounting leads to maintaining awareness of resourcing issues.
- Support onboarding and training of scheduling personnel and site supervisors on standardized protocols.
- Conduct after-action reviews following significant service failures or unfilled shifts.
- Provide clear data-driven insights and recommendations to inform leadership planning.
- Support strategic workforce planning initiatives based on trend analysis.
- Support PFCS VP by managing calendars, handling follow-ups, and coordinating key communications.
- Draft, edit, and prepare presentations, reports, and policy documents for leadership and client meetings.
- Assist with cross-departmental initiatives, workshops, and special projects as directed by the VP.
- Conduct research, compile data, and provide briefings on industry trends, compliance requirements, and program updates.
Requirements
- 5+ years of experience in scheduling, workforce coordination, and/or operations analysis
- Proven experience with security, fields services, or high-volume scheduling operations
- Strong analytics skills with experience building/developing dashboards and performance reports
- Excellent communication skills-written, verbal, and interpersonal
- Familiarity/Proficiency with workforce scheduling systems and platforms
- Ability to thrive in high-pressure, time-sensitive environments
- Must maintain strict client confidentiality and professionalism due to the nature of PFC’s business
Benefits
- Competitive pay (based on qualifications)
- Optimal day shift work schedule
- Paid holidays
- Medical, dental, vision, disability, and life insurance
- 401(k) plan with generous company match
- Paid time off, paid sick leave, and paid parental leave
- Employee Assistance Program (for unforeseen life events and hardships)
- Opportunities for advancement and career growth
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