Hybrid Account Manager

at Payplug

• Job title: Account Manager
• Job type: Contract
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: No Education Requirement
• Location requirements: Hybrid, Paris, France

About the role

• Account Manager managing top merchants at Payplug, optimizing payment flows and developing business strategies. Collaborating closely with clients to increase satisfaction and retention.

Responsibilities

• Manage day-to-day relationships with a portfolio of top Mid-Market and/or Enterprise merchants;
• Prepare and lead regular business reviews with client decision-makers (C-level) to assess performance and plan new strategies;
• Provide personalized support during account setup and activation;
• Monitor and optimize merchants' payment KPIs;
• Support merchants in optimizing and growing their sales through Payplug by proposing solutions tailored to their business;
• Serve as the guarantor of customer satisfaction (notably via NPS) and maximize portfolio retention;
• Grow portfolio revenue (ramp-up, upsell, contract renegotiation);
• Contribute to defining and deploying commercial strategies to help the team achieve upsell and retention targets;
• Work daily to ensure merchant satisfaction and prevent churn through close collaboration with Payplug's Sales, Risk, and Operations teams;
• Collaborate with Product and Data teams to identify and communicate merchants' evolving requirements;

Requirements

• You have at least one initial experience (internship or apprenticeship included) in Sales or Account Management (AM), ideally in tech;
• You can analyze key data and derive actionable insights to optimize client performance;
• You have a genuine affinity for new technologies (Fintech experience is a plus);
• You take a business-oriented approach to accounts: growth, upsell and cross-sell will be integral to your role;
• You can work autonomously in managing your portfolio;
• You act as a strategic partner to your clients, enabling you to detect weak signals (churn risks) as well as upsell opportunities.

Benefits

• Hybrid work arrangement + €350 contribution toward remote work equipment;
• 25 paid vacation days per year & 10 RTT days per year;
• Coffee, tea, snacks, Monday breakfasts, Friday after-work drinks and other events for a lively team atmosphere!
• Offices in Paris' 13th arrondissement (Bibliothèque François Mitterrand).
• Swile meal card worth €10 per day (56% employer contribution by Payplug);
• Health insurance with Alan (Blue plan) covered at 60% by Payplug / Second Parent leave (Parental Act);
• Public transit or Vélib subscriptions covered at 50% by Payplug.
• Moka.care for individual mental health support;
• Windoo: sports, wellness and personal development activities;
• 2 days per year offered for team-building volunteering with nonprofits via DayOne.