Customer Journey Manager focusing on technology and integration within Data team for Credit Cards Platform. Collaborating across functions to optimize customer journeys and improve their experience.
About the role
- Senior Manager leading complex projects and strategic account management for PayPal's global retail partners. Focus on maximizing revenue and ensuring customer satisfaction.
Responsibilities
- Lead complex projects of diverse scope requiring an understanding of current business trends.
- Determine methods and procedures for new or special assignments.
- Drive product adoption and ensure clients are enabled on key products.
- Advocate for customer needs with cross-functional teams to drive effective sales motion.
- Support merchant retention and identify opportunities for upsell and cross-sell.
- Manage a portfolio of strategic European retail merchants, including premium and luxury brands with elevated expectations around service and execution.
- Build long-term strategic account plans with a consultative approach, ensuring PayPal’s solutions support merchant growth and deliver strong customer experiences.
- Act as a trusted senior advisor to commercial, product, and technical stakeholders.
- Lead commercial negotiations (pricing, renewals, expansions) with a thoughtful and consultative mindset, tailored to each merchant’s brand and global strategy.
Requirements
- 8+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.
- Strong understanding of digital commerce, retail ecosystems, and ideally payments/fintech.
- Experience working with premium or high-expectation brands (a plus, not a requirement).
- Demonstrated ability to collaborate with product and technical teams and influence strategic direction.
- Strong negotiation, communication, and relationship-building skills across senior business and technical stakeholders.
- Analytical mindset with the ability to translate data into actionable insights.
- Fluent English; other European languages are a plus.
Benefits
- Flexible work environment
- Employee shares options
- Health and life insurance
- Additional employee benefits
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Configuration & Portfolio Manager shaping IT strategies and managing projects in defense industry. Collaborating with business and IT to optimize project outcomes.
Supportive Housing Case Manager supporting homeless individuals and families in Clackamas County. Providing housing stability and case management services through the IRCO Supportive Housing Services program.
Project Delivery Manager responsible for leading rail bridge projects and ensuring successful delivery. Engaging with clients and project teams to meet industry standards and expectations.
Technical Manager overseeing utility engineering and infrastructure integration for roadway projects at Michael Baker International in Newark, NJ and/or Hamilton, NJ.
Senior Branch Network Management Trainee at Wells Fargo leading and developing teams. Focusing on customer engagement and operational excellence in financial services environment.
Humanitarian Manager focused on self - reliance initiatives in the Bicol Region. Supporting local committees and leaders to foster community resources and employment opportunities.
Workforce Experience Manager specializing in workforce experience strategies and enhancing organizational culture. Leading initiatives that promote unity, belonging, and employee engagement across the organization.
Senior Branch Network Management Trainee at Wells Fargo responsible for leading a team in banking strategies and customer experiences.
Senior Branch Network Management Trainee managing a diverse team in the Consumer, Small and Business Banking division at Wells Fargo. Leading efforts to enhance customer experience and drive business growth.