Senior Manager leading complex projects and strategic account management for PayPal's global retail partners. Focus on maximizing revenue and ensuring customer satisfaction.
Responsibilities
Lead complex projects of diverse scope requiring an understanding of current business trends.
Determine methods and procedures for new or special assignments.
Drive product adoption and ensure clients are enabled on key products.
Advocate for customer needs with cross-functional teams to drive effective sales motion.
Support merchant retention and identify opportunities for upsell and cross-sell.
Manage a portfolio of strategic European retail merchants, including premium and luxury brands with elevated expectations around service and execution.
Build long-term strategic account plans with a consultative approach, ensuring PayPal’s solutions support merchant growth and deliver strong customer experiences.
Act as a trusted senior advisor to commercial, product, and technical stakeholders.
Lead commercial negotiations (pricing, renewals, expansions) with a thoughtful and consultative mindset, tailored to each merchant’s brand and global strategy.
Requirements
8+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.
Strong understanding of digital commerce, retail ecosystems, and ideally payments/fintech.
Experience working with premium or high-expectation brands (a plus, not a requirement).
Demonstrated ability to collaborate with product and technical teams and influence strategic direction.
Strong negotiation, communication, and relationship-building skills across senior business and technical stakeholders.
Analytical mindset with the ability to translate data into actionable insights.
Fluent English; other European languages are a plus.
Benefits
Flexible work environment
Employee shares options
Health and life insurance
Additional employee benefits
Job title
Senior Manager, Global Strategic Accounts – Retail
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