Entry-level role in payment operations and client implementation for a rapidly growing fintech in Belgium. Assisting with payment operations while collaborating with senior team members and external vendors.
Responsibilities
Act as first-line support for operational requests.
Resolve standard tickets independently and escalate more complex topics in a structured way.
Ensure response and resolution timelines are met in line with internal SLAs.
Support client implementation projects and approved change requests, coordinating timelines, stakeholders, and dependencies with guidance from senior team members.
Support and facilitate weekly customer project calls, providing clear status updates and agreed next steps.
Maintain accurate implementation, change, and audit documentation in line with regulatory requirements.
Requirements
Strong interest in payments, fintech, and regulated environments.
Junior to early-career profile with a strong operational and execution mindset.
Comfortable coordinating multiple stakeholders and following structured processes.
Customer-oriented, reliable, and clear communicator.
Able to manage operational topics independently and escalate effectively when needed.
Fluent in English and French.
Benefits
Direct exposure to real payment operations, client implementations, and industry vendors.
Close collaboration with a Technical Implementation Manager and cross-functional teams.
Strong learning curve with a clear path toward broader responsibilities.
Hybrid working environment with offices located next to Brussels Central Station.
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